Fairmont

The staff was very nice and they gave me and my brother had passports and wen you finish your passport you get a treatI got a lolly ring watermelon flavour

We usually enjoy a beautiful hotel such as this, unfortunately not this time. While the hotel was beautiful the staff was not. The clerk checking is in at 4 pm did not have our requested in advance, room ready. We offered to wait but he insisted on another room near the elevator and the pool which was no where near our original request two month earlier. He chose to argue with us instead of offering to help. We never expect this kind of service at any supposedly, fine hotel. Very disappointed. There was a complete lack of customer care here. We will question returning to this hotel again. It did not live up to previous reviews.

I had a lovely one night stay at this hotel. The room was spacious and quiet, with excellent amenities. We made use of the complimentary hotel vehicle in addition to doing a lot of walking. The hotel is well located. I was very happy to secure a special room rate to make this possible!