Rosewood Hotel Georgia

I had the pleasure of staying at the Rosewood Hotel Georgia and must say it was a proper Rosewood property. The staff were 10/10 - one of the best front desks I’ve experienced. Always willing to help and on a first name basis. Rooms were elegant and sophisticated, dining was fantastic and quite reasonable. The spa was competent. The location is the best in the city (categorizing it as a city hotel rather than a waterfront hotel). My highest praise goes to Leanne Mok who went out of her way to look after us. Above and beyond. I’ve had the pleasure of meeting many great people in hospitality but she’s the type that will run a portfolio one day. She’s built for hospitality and carried out her work with class and grace. Personal service as such will keep me loyal to this property when I’m in Vancouver. Thanks to all of the staff. Highly recommend.

Such a majestic and timeless hotel. Friendly staff! Impeccable design! Every luxury provided. Spacious and immaculate rooms. The breakfast at Reflections was in a HAPPY setting…Dinner in the 1926 lounge was perfection! We can not say enough positive about this place. We had a magnificent stay and just wish it could be another week!

Unfortunately, my recent stay at Rosewood Hotel Georgia was inconsistent with the standards traditionally associated with the Rosewood brand. While the hotel itself remains architecturally beautiful and well located, the operational execution throughout our stay repeatedly fell short of expectations. The most significant example occurred during breakfast. Our party of four waited more than 30 minutes simply to be seated. Once seated, we waited an additional 20 minutes before anyone properly took our order, followed by more than 45 minutes before our meals arrived. In total, we spent well over one hour before breakfast was finally served. The delay was so extensive that our table watched the entire FIFA World Cup match between Argentina and Venezuela—from the pre-match coverage through the final whistle—while waiting for breakfast. When the food finally arrived, portions of the order were incorrect, requiring further correction after an already excessive delay. A luxury hotel can occasionally experience a busy morning. However, what separates a five-star operation from an ordinary hotel is not the absence of challenges, but the ability of management and staff to recognize service failures, communicate proactively, recover gracefully, and ensure guests never feel forgotten. This Was Not an Isolated Incident Unfortunately, this experience reflected a pattern that continued throughout the stay.