Ocean Resort

I booked two rooms through Expedia and stayed in Room 105. Late at night, my wife found a clearly visible red stain on the pillow, which appeared to be blood. The pillow had been covered with a clean pillowcase, and the stain was obvious once removed. This raised serious concerns about cleanliness and basic hygiene. Reception was closed when we discovered the issue and still closed when we left just before 8 AM, so we had no way to report it in person. We photographed the pillow and contacted the hotel immediately afterward. The hotel refused to provide a refund and offered only a small goodwill payment. I then contacted Expedia for support. Because the booking was “pay at property,” Expedia told me they could not help unless the hotel agreed to refund. I escalated the matter to a manager, but even at the highest level of support, Expedia repeated that they could not assist further. At no point did Expedia offer any meaningful escalation beyond relaying messages to the hotel, even though the issue involved a potential health hazard and clear photographic evidence. This experience showed me that Expedia’s escalation process provides no practical support when a hotel refuses to cooperate. Even when a guest reports a serious cleanliness concern, Expedia’s response was limited to repeating that they could not intervene. Travelers should be aware that if a property declines to resolve an issue, Expedia may not be able to help in any meaningful way, regardless of the circumstances.

Sort of a 2-3 ish place. Decent, clean… gets the job done. Not mind blowing or anything, but a good stop to break up the road trip. Stuff were helpful and informative. Only cost a bit over $100 so very on budget, about what one would expect from an economy experience.

The room we were assigned was changed because of a musty/mouldy, peppermint smell hanging there. Our complaint was taken seriously and we got an upgrade of the room. The furniture looks cheap but good and is functional. The room is clean although I did see an indescribable stain on the floor. The bathroom was clean. The bed was okay but narrow. Resort is very noisy. At 20:00 the part of the reception that was also the souvenir shop was closed. The lady at the reception was friendly and gave reasonable info about eg a supermarket. We were not alerted to the use of fitness facilities. Was appointed in the booking site. The environment was mediocre. The sunbeds were covered in bird droppings and if you looked at the Resort you got the impression that it had had its most beautiful time. Price / quality was disproportionate. For three nights we paid CAD.576/€389. All in all we give Ocean Resort a pass. However, we will not come back because we believe there are better accommodations.