Copper Point Resort

Very dated hotel. Carpets seem dirty, room has a musty smell. Small TV that isn’t even high definition let alone a smart TV. Wi-Fi isn’t even fast enough to use your device. No chance at watching Netflix or anything. Location is good. Pool area is nice. Expected more for the price.

Very disappointing stay. This resort was very pricey so I had high expectations. Check in was at 4. When I got there at 3:45 I found out they were still cleaning my room. I was offered to go to the pool but by the time we would change it would already be past 4 so I declined. I got my room just after 4pm. First thing I noticed was how dated the rooms are. I had a one bedroom suite and discovered my bed was memory foam! I have never experienced that in a hotel. There was also a dead wasp stuck to the floor in the bathroom which was gross. After that I went to my friends room where we were making dinner half way through the power went out. It came back in about 15 minutes later so we were able to finish cooking. Later we were hanging out and the power went out again. And stayed out. We had no idea what was going on but it was impacting the entire hotel they had a generator that provided light for the halls and common spaces. It was incredibly difficult to do anything in our rooms with no power and pitch black. Had to use my phone light for showering and noticed the water wasn’t very hot. Went to bed figuring the power would come on through the night. It did not. At 7am I walked to the front desk to try and find out what was going on. Turns out wildfires and storms knocked out power to bc hydro and impacted a bunch of towns in the area. But they had no other info. Very little disaster recovery preparedness.. lists of people started showing up asking questions, we saw some checking out.. we waited till 1030 and heard that their generator was on life support. There was no food, no pools, no idea when anything would be back up.. rumors were flying around it could be days. We were told water would be running out soon and that all hot water was gone. We decided to check out a day early and head home. When we were checking out they said that we would get a refund for that night and that they would put a note on file. I believed this would make it easier for the hotel to have less guests sitting around wondering what is happening. We found out that electricity was not restored until Monday at 6 am, had we stayed we would have spent the entire weekend with only 4 hours of power. No water, no food, nothing to do. A nightmare of traffic to get home on Monday… etc.. then to add insult to injury we just found out the resort is NOT honouring refunds for those of us that left early! I can understand that the power outage was out if the hotels control however, I didn’t pay $450 a night for 4 hours of power and a poor disaster recovery plan and staff that stated we would get a refund. Shame on copper point for not doing better. I most certainly will not be back and recommend driving out to revelstoke mountain resort for a much better stay, better resort, newly renovated rooms and better pricing

Check in bland. Not overly welcoming or showing any interest. No info about the area then or in the room. First room was very small and basic. (B room) Hairgrip on bathroom floor (not mine). Small bath tub with overhead shower. 1 bar of face soap and one bar of massage soap ...no shower gel. Don't like sharing a bar of soap with my husband let alone if it was a friend! No shower cap. Very small kitchen area. Coffee maker which actually made 2 cups at once-hallelujah. Our room did not lock properly. A hard push and it opened. Housekeeping lady then advised us we could go out for the day as she had told maintenence- big problem- NO inroom safe and NO secure door. Went to reception and asked to move rooms but told we had to wait to see how long maintenence would be. Then we're told maintenence would be there straight away (efficient). Went back to the room and met man from maintenence who said everything was fine and the foor entry had worked with his key! Obviously a misunderstanding and he came with us to the room and we showed him the issue- turned out the metal plate was missing from the door jamb!!! Maintenence supervisor was so apologetic. Back to reception and asked again if we coukd move rooms as it wasnt going to be a quick fix, there was no in-room safe and we wanted to go out. Poor attitude, mo apology for the issue or the delay bit had caused us being able to go out. Eventually got offered ground floor pet room or suite at extra cost p.n. Asked if there was a higher room-there was a suite (A room) on 3rd floor. We had to pay 50CAD pn + taxes. I didn't feel we should have had to pay as security issue was not our fault and I could not accept an animal room. Anyway, large kitchen area with huge fridge/feezer, microwave, range cooker. 1 ensuite (still mo shower gel or shower caps) and 1 separate toilet. Large sitting area. Utility room with washing machine and dryer. In room safe. Well worth the extra money. No room service during our 3 night stay (apparently should have been daily) Restaurant food was good in the evening (never tried any other time) and reasonable. Service very friendly. Swimming pool clean. Not enough sunloungers when we were there but it was very hot and very busy. Pool bar serving drinks and snacks. Pool towels provided and could be changed as needed. Situation of hotel is a bit out of Invermere- about 40min walk through an industrial estate. About 5 mins in the car. Plenty of free parking though in the town centre. On balance it was an OK hotel let down by staff attitude (restaurant staff not included) . Location may be an issue for some. Rooms ending with A are great, ending with B are much less so. A spa and coffee shop are coming soon which will be a good addition. Missing many touches that would be expected as standard in a 4*