Fountain Motel

My Fiance and me stayed here at the end of September. After a 8 hour car journey while I was 3 months pregnant we arrived and found a dead bug and blood on one of the pillows in our room. We were so tired that we didnt even realise what it was and just went to sleep. The next morning we confronted the reception about the bug and blood on pillow and received $10 back. Once we arrived home my Fiance had 12 bed bug bites and a massive infection. We got in contact with booking. com as well as the hotel and nobody took responsibility for this, apologized for our convencience or anything. We had to get all our clothes fumigated etc. After endless phone calls with the hotel we were promised a cheque with a refund for our stay and not even any compensation. 2 months later we're still waiting for this cheque to arrive.I would never ever stay here again as the service was terrible and nobody seems to care what happened to us. They got lucky I had no bites as being 3 months pregnant this could have had terrible implication for the health of my baby.

We originally called to book the Howard Johnson next door, the agent said no need to book over the phone, they had lots of rooms available, just come down. So we did, went into the Howard Johnson and rang the bell. An employee appeared and said that the "Howard Johnson was full, but the motel next door was the same owners, same same..." Not the same. The room was old and tired, beds were horrible to sleep on, sheets were barely clean. It was late, we were tired, made the best of it. Of course weren't offered breakfast (as included with the Howard Johnson room), there were people sitting down the hallway by our room all night and into the morning, very strange. Unfortunately, we forgot our tempurpedic pillow in the room when we left. We didn't realize until we got to our next spot that we had left it. When I called that night, there was no one at the desk, so I had to call back in the morning. At which point, I was told that the manager would look into it and get back to me. I left my name and phone number, no return phone call. I called back the following day, same story. I was annoyed enough by this to call a third time. Still, the same thing. To this day, no return phone call. Normally I wouldn't care, but a $100 pillow is worth the effort.

Me and my wife came to visit Kamloops as a last minute compromise as our budget wouldn't allow Kelowna and we must say we were very happy during our two nights three days in the city. It ended up being a very relaxing stay but in regards to the hotel I have to give credit for the great price, the cleanliness and the comfort. Negatives being the service at the front desk due to the employees at the motel being shared with the Howard Johnson inn next door, the breakfast room was pathetic to be honest we only visited it once and ended up only taking the juice from there. All in all though as long as one is looking for a cheap no frills way to stay in Kamloops I would recommend the motel without reservations.