ACCENT INN

I can't say enough about the excellent service we received during our recent stay at Accent Inns Kelowna for the BC Summer Games. We experienced an issue with an unreliable flushing toilet in our room, and within 10 minutes of calling the front desk, a wonderful maintenance team member arrived to assess the situation. She explained the issue, made a plan to fix it first thing the next morning, and followed through exactly as promised. The hotel went above and beyond by compensating us with a complimentary night's stay. As an added bonus, we even received an extra duck! The location is fantastic, with easy access to everything Kelowna has to offer, and the customer service was exceptional from start to finish. We would highly recommend staying here and look forward to returning in the future.

This place is terrible. We were there from July 17th to 19th 2026, the rooms were overpriced (over $300 per room), the bathtubs were clogged (2 out of 3 rooms), we informed the front desk, they did nothing. Later that night when we found out the clogged bathtubs weren't fixed, we went to speak to the front desk again, and we were told that they recorded clogged sink but not the bathtubs, and it was too late to fix. We did receive a 15% off for both of the rooms. The worst part comes after we returned home, both myself and my daughter got bedbug bites. I had more than 7 bites all over me, on my legs, arms, back, neck, and abs. We went to see the doctor and confirmed those were bedbug bites. I phoned the Accent Inn, someone named Diana (manager) took the case, did a full investigation, then told me they didn't find anything. Then they offered me a free complementary night of stay, no thanks. Will never stay at Accent Inn again, and I strongly advise you avoid it as well.

We were treated very poorly by the staff upon check in. I’m still in dismay at how customers can be treated without any accountability. Very concerned. We were left very stressed and deeply saddened by the experience.