BEST WESTERN INN

We were attending a wedding and we booked months in advance . When arriving in Kelowna from Calgary, Alberta things at the check-in were not going as planned . We were tired exhausted and stressed but the staff were wonderful and I thought trying their best to help us . Finally we got things worked out and they told me that I was a valued Best Western member and they would give us an upgrade . We thought wonderful took our luggage up the lift and my daughter took the stairs with the dogs as the lift was too small. The next morning everything changed again the staff were mad that we were in a non pet-friendly room and that we were trying to hide the dogs and that they were going to charge us all these extra fees. Not only that but they had no available rooms for us . So here we were in peak season trying to attend a wedding , left looking for a place to stay for night with 2 dogs . Huge thanks goes out to the people at the Super 8 who were so helpful and understanding and they had a microwave in the room , ours didn't . These things can make all the difference to a customer . Thanks Super 8 for your help during a crisis!

Whenever we visit Kelowna, this is our go‑to place to stay. The rooms are always clean and generously sized, and the included breakfast buffet features an good selection of both hot and cold items. Free parking and a convenient location near restaurants and shopping make it even better.

Nice hotel, great breakfast, attentive staff, smart TV in room, room needs updating, carpet was not clean nor was the couch, drapes dragged on floor needed hemming and had water marks on them, great bed and linen, elevators were quick.