Delta Grand Okanagan Resort

I am writing to express my disappointment with my recent stay at the Delta Hotels by Marriott Grand Okanagan Resort. While I redeemed Marriott Bonvoy points for my stay, the booking still represented a value of approximately $740, and I was surprised to be charged an additional $45 resort fee upon check-in. This fee was not disclosed to me during the check-in process, and I was not made aware that it would be added to my bill. Had I known about this charge in advance, I would have appreciated the opportunity to understand exactly what it covered. Unfortunately, the quality of the room did not reflect the premium price or value of the stay. The in-room wall-mounted air conditioning unit was extremely loud throughout the night. The following morning, I attempted to make a cup of coffee, only to discover that the coffee maker would not work. After calling for assistance, a staff member informed me that the electrical outlets in the room often do not work properly with the coffee makers. I was instructed to move the coffee maker into the bathroom and plug it in there in order to use it. I found this completely unacceptable. For a hotel of Marriott’s reputation and at the price point of this stay, I should not have to move a coffee maker into the bathroom simply to make a cup of coffee. Basic room amenities should function properly, and guests should not have to work around known maintenance issues. Overall, I was very disappointed with the quality of both the accommodations and the experience, especially given the value of the room and the additional resort fee. I have stayed at many Marriott properties over the years and have come to expect a much higher standard.

Very bad Absolutely not recommended! Very poor sound insulation Talking to the next child on the floor is all heard For those who want to work It's just a nightmare Totally not recommended Various tips for hotel staff Hotel managers and customer service pushing things to third party websites As if they were completely wrong themselves If this is the level of service and sound insulation simply down count

Stayed here for a conference. Hotel is newish and my room was large with a comfortable bed. Hotel is very clean. It is right on the water and having a drink on the patio on the lake was really lovely. There are a few things I thought the hotel was a little “cheap” on which is why I am only giving it a 4 star review rather than a 5. The styrofoam cups instead of coffee cups for the in room coffee maker, lack of a bathrobe or slippers, and very slow elevator are really my only complaints about this hotel .