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Reviews from Guests

3.0/5

tripadvisor

108

Reviews

from real guests

andreamL953JK

5

/

5

Ended up scoring a ladt minute deal with room rental for a weekend Now having been there, appreciate the standard room rate would be understandable Ammenities are incredible- underground parking, games room, outdoor heated pool and hot tub. Phenomenal restaurant- Fat Marmot IN the hotel. Dog friendly, good size rooms. Location is awesome right across from main village. Amazing staff! So glad I lucked out and got the ladt minute deal, but will visit again no matter what. Mini vacation with 2 young kids and dog was amazing! You gotta go there!

papapdom

5

/

5

Simplicity done really well. But not posh. The checkin people were great, and a super friendly note in our room from housekeeping was an awesome touch. The room was quiet, no noise at all from other units, minimal from outside. A beautiful view over the valley. Welcome to keep our car in the parkade after checkout so we could ski all day without driving to Happy Valley parking. Rooms are super well designed- a queen bed plus a queen murphy bed. Dining or games tables folds out to make more of a living room area. The quietest mini fridge I have encountered. There’s an induction unit with a high-side frying pan pot.We made some amazing dinners, but if you’re doing a two pot meal (like pasta sauce and pasta) bring an induction friendly pot). Not ski-in ski-out, but an easy short walk to trails and the village. We will be back!

FireHorseSire66

3

/

5

Booked the room, checked in. Upon checkout got stiffed with additional $74.00 + $11.84 in taxes for "Service Fees", which I presumed was to pay for the housekeeper the next day, which I've always seen as included in the room rate, and I was not made aware of at time of booking. Ground level room, could immediately smell exhaust fumes from parkade below when I walked in to room, so that explained why bathroom fan was running when I walked in. Also being above uninsulated parkade, tile floor stayed very cold. the front desk staff wearing winter wear in the plexiglass-bubble should have been a sign of the cold to come. They have a pub, which I presume the un-uniformed younger people reading their phones at the customer side of the bar were the staff, even though there was no-one behind the bar. The dining area was closed for the duration of the stay, they served no breakfast, and You have to hike up to the village for eats. before the pub opens. Plain jane room, the fireplace doesn't give off much heat, half of the ceiling lights were out. Bed was actually a low lying murphy bed, even though the room was huge enough to put a proper bed in there. Better to spend half the money and stay in Kelowna and just drive up.

Facilities Details

Free Parking

Free Wifi

Skiing

Kids facilities

Ski service

Newspapers

Ticket Service

Indoor fireplace

Baggage Storage

Convenience Store (on site)

Ski School

24-Hour Front Desk

Daily Housekeeping

Outdoor Pool (seasonal)

Smoke-free property

Laundry

Elevator

Terrace

ATM on site

Concierge Service

1 Available Room Types

Superior Room
Superior Room
Superior Room
Superior Room
Superior Room

Superior Room

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Toaster

Toaster

Pets allowed in room

Pets allowed in room

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Tea/Coffee Maker

Tea/Coffee Maker

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Free Wifi

Free Wifi

Daily housekeeping

Daily housekeeping

Fireplace

Fireplace

Telephone

Telephone

Kitchen

Kitchen

Microwave

Microwave

Facilities Details

Pool and Spa

Outdoor Pool (seasonal)

Parking and Transportation

Free Parking

Front Desk Services

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Skiing

Ski School

Entertainment and Family Services

Kids facilities

Ski service

Smoke-free property

Shops

Convenience Store (on site)

Common Areas

Terrace

Cleaning Services

Daily Housekeeping

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Indoor fireplace

Elevator