Prestige Kelowna

The photo we saw on the PBH showed the building surrounded by a big lawn. We were actually concerned it was out of town. When we arrived, having pre-paid, we found it is located on the corner (no lawn) of a 6 lane highway and 4 lane main thoroughfare. We had opted for most expensive room in one of the more expensive hotels. The traffic noise in the room was deafening. Even with the complimentary ear plugs the noise could not be drowned out. Our room was begrudgingly changed. It was better, but not perfect. The view from the rooms was the highway with a crowded balcony or the Mission Church and parking lot...a little grungy. Oh...we never found the beach. There was a nice park across the 4 lane street, along the lake good for walking. BTW, parking was extra!

We stayed only one night, for my birthday, and the staff were phenomenal! Right from check-in, they were so friendly and helpful! After learning it was my birthday, they brought up a thoughtful wee gift, which was so kind! And random staff members called out birthday greetings as we came and went. Our room was immaculately clean, and even though our balcony faced the busy street, we barely heard the traffic. We had a jetted tub in our room, and it did take a while to fill, but it was amazing to soak before bed. And again, it was absolutely spotless. We had breakfast in the restaurant, which was incredible, and once again, the staff were outstanding. Delicious food and fantastic staff, we will definitely be back to stay and to eat!

We stayed Sept 27th in room 318. Upon check in we noticed massive stains on the bed skirt. I notified the front desk, but the hotel was full and they could not change the skirt. He advised me to talk to the Manager in the morning. Upon check next morning, I requested to speak with the Manager. Was advised she was not in and was provided her card with her email address. I emailed her Sept 28th. Her name is Lynette. No response four days later. Total stay with taxes was $398.54 for one night. They couldn’t even provide a clean room!