Sahara Courtyard Inn

We stayed here during the lead-up to a major holiday, so prices were inflated and options were limited. We were put in an adjacent building which seemed to be a house in the process of being converted to rooms. The room we were given was incredibly cramped and unfinished. They seemed to have thrown together whatever old junk they could find to "finish" the room. Noise level - we were told that the pool closed at 10pm, but when I went out briefly at 11:30pm, people were still partying in the pool, yelling and splashing. I'm glad we were not staying in one of the pool-adjacent rooms! Around 12:30am the party apparently moved to our building, with screaming and laughing continuing two floors above us until around 2am. This is what you get for ~$400 CAD / night at the Sahara Courtyard Inn & Suites.

Our 3 month stay wasn't without its challenges but the owners Gary and Mani went above and beyond to make sure we were satisfied with our stay. I would 100% recommend for anyone who wants decent accommodations managed by a family who treats you like one of them.

Let me start off right away with the fact we did not actually end up staying here. Our review is based on the, what we consider, lack of any customer care due to a late booking cancellation. Nine days before our reservation date, my mom passed away suddenly, leaving me the only child to care for another elderly parent. We had three bookings all with VBRO or Expedia. The two VBRO rentals gave us our full refund even though their cancellation timelines were far shorter, one location even refused to take our administrative fee from us. When we contacted Sahara Courtyard directly, on the advice of Expedia, who tried to discuss with the owner on our part, they indicated they would think about a refund. We sent along a note explaining the situation and my mom's death certificate. We waited a week and then reached out again, no response. So we figured we would let folks know good old fashioned, considerate customer care is not alive and well here. So we didn't stay here, this review is about customer care and I wouldn't recommend it based on our experience. And before folks get all "small businesses need to take care of themselves", it was nine days notice at a motel - it wasn't late notice.