Radisson Vancouver Airport

I would have given this hotel a higher rating if the cleaning staff didn't steal both my phone and laptop top chargers out of my room. The head of the department said they would double check that they hadn't just been "accidentally left in the cleaning cart" and then never called me back. Terrible customer service, I've never had to lock up a charger in a safe before! How embarrassing for the hotel.

Stayed at this hotel for a few nights in early April. I was SHOCKED at how awful my experience was with the staff. One of them laughed in my face for a pretty standard request. Another one responded in the most childish, sarcastic way possible. Extremely unprofessional and very immature. Full details below: April 2 - around 6:00PM: I arrived on Thursday and was greeted by a very kind and caring individual (Leila? or Lila? I didn't fully catch her name unfortunately but she were awesome). She checked me into my room and had me sign an agreement regarding the hotels policies (incidentals, no-smoking, pets, etc.). I usually grab a copy of the agreements just in case there's any disputes in the future, but I was so tired that I forgot to ask. After taking a quick nap in my room, I remembered that I didn't get a copy so I returned back to the front desk at around 6:00PM and interacted with another staff member this time (an older gentlemen). I asked him if I could see my agreement so I could take a picture for my records, and he literally LAUGHED in my face. I'm not kidding - he literally just laughed at me like I had asked him for something ridiculous. He responded back by saying "it's not that serious", which was quite infuriating given that I didn't ask him for his opinion on the matter. After asking him again if I could see the agreement, he finally got out of his chair to go grab the document, and on the way over to the drawer, he stopped to randomly talk with another customer before returning back with my agreement. I was honestly just shocked at the whole thing. I've been to a lot of hotel establishments before and I have never had such an interaction where the staff member was so openly disrespectful, unprofessional, and apathetic. In the moment, I couldn't comprehend why he would respond in this way, so I ended up leaving it for the night (I was also just exhausted and didn't have the energy to deal with it right then and there) but I came back the following day to see if I could speak with a manager about the experience. April 3 - around 1:30PM This was the second appalling interaction I had with the staff. I approached the front desk to ask to see if I could talk to a manager, and there were two female staff working (one older and one younger individual). The older individual put in a quick phone call to notify the manager, who came out to greet me and invited me into the back office to talk. As I explained what happened, the manager on duty was generally quite supportive and apologized for what happened. He even offered me a free breakfast which was nice, but what I didn't appreciate was that he seemed to try and justify the staff members behaviour saying that the request to see the agreement again was "unusual and uncommon", and maybe that was why he laughed at me (??). I really didn't understand that part. First: I don't think asking for a copy of an agreement is "unusual" - in my experience, hotels will usually either provide the copy automatically to the customer, or be more than happy to provide a copy when asked. Second (and more importantly): even if there is an unusual or uncommon request (which again, I don't think this counts), I don't think the appropriate response is for a hotel staff member to laugh in the face of a customer. A more productive and empathetic approach would be to inquire more and ask questions to try and understand the request, not try to humiliate the customer by laughing in their face. All to say, I left that conversation with the manager feeling conflicted, but that wasn't even the worst part. As I left the back office, I thanked the older female staff member at the front desk for her help (she was sitting on the far side of the desk, closer to the elevator and away from the back office), and she responded by saying "OH OF COURSE, SUUUUUUUURE" in the most childish, sarcastic voice that I have ever heard (I'm not exaggerating, I actually physically cringed on my way to elevator as I heard her say it given how unnatural and immature it sounded). I could only imagine that she was responding that way as an act of resentment because I was speaking to the manager about a fellow staff member, which I think is quite immature for obvious reasons. Not only did she not know what I was actually speaking to the manager about, she also wasn't there for the original incident that precipitated this (she was making a lot of assumptions). All to say, after that, I decided there was no point in talking to the manager anymore about the staff. The blatant disrespect and immaturity within those two interactions was enough to make me never want to stay at a Radisson Hotel again. I literally checked out of my room early to get away from that awful environment (I didn't even use my free breakfast, that's how bad it was). I don't think I need to elaborate on why these experiences were so shocking and awful. For a hotel establishment that prides itself on its reputation, I could not believe how rude, disrespectful, and unprofessional the staff were. I've literally had better and more professional interactions at budget motels. Outside of my main concerns with the staff, the rooms were quite standard, although a bit dusty and dated. Soundproofing was decent and there were windows that opened which was nice. You can request robes and slippers from the front desk (but unfortunately the hot tub was broken during my stay) and there is a decently well equipped gym on site. But even with the best and most updated rooms and facilities, I don't think there's anything that can make up for a severe lack of customer service. With so many other options in the vicinity, I really hope that the management looks into this and works on training/hiring more mature, professional staff members. It was extremely disappointing for me as this was my first time staying at a Radisson Hotel and I was hoping for a better experience given their reputation. Sadly, after the appalling and awful experience with the staff here, I don't think I'll ever be coming back to a Radisson Hotel again in the future.

It's a good location if you're looking for airport access, but as an airport hotel we were disappointed with the sound insulation as we could hear airplane noises all night. It wasn't excessive, but loud enough to wake you if you're falling asleep. Staff was ok except for one issue where we were told to drop everything and come get our shuttle 20m before we were supposed to leave, because the driver wanted a break. So much for service.