Chateau Victoria Hotel And Suites

We stayed here as a family of four. While the location was convenient and our suite was spacious, unfortunately our overall experience was very disappointing. The biggest issue was that the hotel advertised the room as having air conditioning, but the reality was quite different. We booked a suite with a separate bedroom and living room. There was only one portable air conditioning unit, and it was placed inside the bedroom. While the bedroom became comfortably cool, the second bed was located in the living room, which had no air conditioning at all. The living room remained extremely hot, stuffy, and uncomfortable, making it very difficult to sleep, especially during the summer. For a suite designed to accommodate four guests, this was simply unacceptable. The building also appears to have an outdated electrical system. On our first day, we were only using the portable air conditioner and the hotel's electric kettle at the same time when the power in our suite suddenly tripped. When we reported the issue to the front desk, we expected staff to take care of it. Instead, we were told that if it happened again, we could simply reset the breaker ourselves. I was honestly shocked that a hotel would expect guests to access the electrical panel and restore the power themselves. We were also advised not to use two high-power appliances at the same time because the electricity would likely trip again. This left us wondering how we were supposed to use other basic appliances, such as a hair dryer. The suggested solution was to open the windows, but our suite faced a noisy area, making it difficult to sleep with the windows open. I also found the listing misleading. When a hotel advertises "air conditioning," most guests would reasonably expect built-in or central air conditioning throughout the suite—not a single portable unit that only cools one room. Had I known this before booking, I would have chosen another hotel. Finally, the staff member who assisted us (possibly the manager) was not particularly friendly or empathetic. Rather than acknowledging our concerns or offering a solution, the attitude made us feel that these issues were simply something guests had to accept. Overall, although the location was good and the suite was spacious, the outdated facilities, inadequate cooling, recurring electrical problems, and disappointing customer service significantly affected our stay. Unfortunately, we would not stay here again and cannot recommend this hotel, especially for families or anyone visiting during the summer.

Nice spacious rooms, however the air con was so noisy we had to turn it off at night as we couldn’t sleep with it on. We opened the windows instead and had to close them as it was noisy outside with deliveries as our room was above a service entrance. The hotel charges for parking which was a surprise at checkout as this hadn’t been communicated previously. Reception staff was surly on arrival. The hotel is a stones throw away from Douglas Street. It didn’t feel safe in the evenings walking out with my children.

Amazing location everything in walking distance, perfect housekeeping and friendly and very helpful staff, beautiful restaurant on 18 floor with 360 view of the downtown. We will definitely stay there again