Capri Motor inn

This hotel is definitely subpar. The people try. I don’t know that I can say the same for the owners. The hotel definitely needs renovations. Everything is old. The rooms don’t have mirrors except for one small one in the bathroom. They advertise laundry and fitness centre facilities, but neither are operational. I noticed that they got the fitness centre fixed up a bit before we left, but I popped my head in the door and all I could smell was rubber. It was a gross smell that I will never work out in. Also to accommodate the dryer that was not working, they allowed us to use the commercial laundry dryer. So again, I know the people try to accommodate, but these things are not really fixing the source of the problems. We were staying on the second floor with my 84-year-old mother. She’s capable of walking, but I never thought I needed an accessible room. Given that the hotel has two stories and no elevator it definitely was a pain both for her to climb the stairs and also for us to bring in all the luggage. Further when we arrived, because I booked through CAA travel they tried to tell me that I didn’t pay, and I had to provide all the printed documentation that I thankfully brought with me in order to prove that. The room that I originally booked had three beds, but the toilet seat was broken. That gave me the creeps because surely if that toilet seat was cleaned, someone would’ve noticed and reported it. Also, that room boasted having a kitchenette. Well above that kitchenette, there was no light. I don’t know how they expect anybody to actually use it properly. When I pointed out that I was not going to risk my mother’s safety on that toilet seat, they provided us 2 queen rooms. Given the facilities - this was acceptable, but still too bad that our party had to be split while staying here. Hotels in Smithers are expensive to start with because there isn’t a lot of choice. I would suggest you look at other options if you can afford them.

Stayed here in February, our house is now infested with bedbugs. Upon calling the hotel they informed me that they had already known about the bedbug problem. Now enduring the costly hassle of exterminating them. Sent an email to corporate best western, they said the hotel will be in touch with us over two weeks ago. Haven’t heard a thing since, would not recommend staying here.

If you want bedbugs in your luggage, then this is the place for you. I wanted a nice little getaway, but came home with a nightmare. Discovered that previous reviewers have left comments about having bedbugs 7 months ago... clearly, the problem is not being dealt with appropriately. When I contacted the hotel to notify them that they were my suspected source of the infestation now in my home, they stated that they knew and confirmed the room numberS (yes plural) and confirmed that they knew about the bedbugs and still let us stay there. They asked me not to write a review :) If you have stayed here, CHECK YOUR STUFF.