Gateway Inn Surrey

Excellent stay. Felt like a second home. the room was up to date with a well equipped kitchenette within the room. The bed was comfortable and had excellent sleep.

While check in and check out was quick and easy, that’s where it ends. If you choose to stay here, make sure to check your bank statements! When checking in we also asked if there was a BCAA discount. The front desk assured us he would give us a “good deal” and offered us our room for $180. We gave $100 cash and were told that our credit card would be due the remaining $80 plus gst. They ended up charging us $130 though. I assumed it was a mistake, but was told they never “noted” the discount. They said the man who offered us the discount would call us back to explain but never heard from him. When I asked to talk to management, they said he would call us and they HUNG UP ON ME. I have called multiple time to try to get this over charged worked out, but they continually gas light me or hang up on me. They also do not follow safety protocols. Right away upon entering the room, we noticed that the fire alarm kept beeping. We told the front desk and all he did was offer to take it off for the night. Since it was late and we just wanted to sleep, we agreed and slept in an illegal room with no working fire alarm.

Clean excellent customer service