Pan Pacific Whistler Mountainside

4.0 / 5

•

4320 Sundial Crescent

Reviews from Guests

4.0/5

1,956

Reviews

from real guests

NatalieSafieh

The good: Location was excellent, close to restaurants, lifts, gondolas and more. Room views were beautiful and bed was comfortable. Rooms are clean. Pool is awesome during the summer, lots of morning and afternoon sun, comfortable for families and couples alike. The location is great for those who want to be near the night life and excitement of the village. So much fun. The Irish pub onsite was excellent - food and service were beyond our expectation and almost made up for the lacking customer care at the front desk. The not-so-good: Front desk team was unhelpful and seemed inexperienced. We asked for early check in (1.5 hours early), but they could not accommodate, so we left our bags and grabbed a drink nearby. When we returned, we waited another 30 min and eventually checked-in, 15 minutes past normal 4pm check-in, which is surprising for a Pan Pacific property on a Thursday. Valet ($40/day) was not around a lot and getting our car took longer than expected or what self-park would have taken (we waited 20 minutes for our vehicle). We handled our own bags, which is fine but again, surprising at this kind of property. Never met the concierge and was not told about them if there is one. Wasn't given an overview of the property at check in. Felt like an inconvenience to the front desk team, really. We had a connectivity issue with the TV a few nights into our stay and staff couldn't resolve it (screen mirroring to stream from our phones, which is offered at most hotels). The one day (of four) we requested room cleaning, the bed was made but our bed linens weren't cleaned (we requested fresh linens). Maybe the team was having an off week, but we likely won't stay here again when wanting to book a nicer stay. Just didn't feel like the service was up-to-par for the price point.

Roxrocamora

My first visit to Whistler was truly memorable, and a big part of that experience was the exceptional hospitality at the Pan Pacific Mountainside. As a first-time visitor, I had many questions about the area, from safe solo hiking trails to local attractions, dining options, and activities. Managers Arnold and Crispin were incredibly welcoming, knowledgeable, and patient throughout my stay. They took the time to answer all my questions and provided excellent recommendations that helped me make the most of my trip. I am coming back in the winter (super excited) and would highly recommend this hotel to anyone visiting Whistler.

chatchewchasecharms

This is our 2nd time in Pan Pacific and it did not disappoint. Check-in process was fast, they have everything ready when we arrived. We were escorted by Crispin at the reception and introduced us to FO. Great turn over. Luggage was delivered to in our room quite fast too. Everything in the room was clean and crisp. Love the height of the bed. It was very convenient too that we have the sofa bed, which is very spacious, for our friend to stay at. Having a kitchen with complete equipment and appliances also made our stay comfortable too. As they are at the prime location, everything is accessible - restaurants, outdoor activities, and shops. I hope they have more food and beverage options within the hotel just for late night snacks. Speedy check-out too. Parking was given comp at this time which we appreciate!

Facilities Details

Pool

Free Wifi

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Skiing

Ski service

On-site accessible self parking

Ticket Service

Indoor fireplace

Horseback Riding

Ski School

Ski-in, ski-out

Elevator

Bicycle Rental

Fishing

Accessible concierge desk

Vending machine

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Windsurfing

Accessible public restrooms

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Valet Parking

Terrace

Concierge Service

Pool

Free Wifi

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Skiing

Ski service

On-site accessible self parking

Ticket Service

Indoor fireplace

Horseback Riding

Ski School

Ski-in, ski-out

Elevator

Bicycle Rental

Fishing

Accessible concierge desk

Vending machine

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Windsurfing

Accessible public restrooms

Baggage Storage

24-Hour Front Desk

Smoke-free property

10 Available Room Types

Studio Suite, Mountain View

Mirror

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Soundproof

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Balcony/Terrace

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

DVD/CD player

Clothes Rack

Bathtub

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Suite, 2 Bedrooms, Mountain View

Mirror

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Soundproof

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Balcony/Terrace

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

DVD/CD player

Clothes Rack

Bathtub

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Suite, 1 Bedroom, Mountain View

Mirror

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Soundproof

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Balcony/Terrace

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

DVD/CD player

Clothes Rack

Bathtub

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Lower Floor, Suite, 1 Bedroom

Mirror

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Soundproof

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Balcony/Terrace

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

DVD/CD player

Clothes Rack

Bathtub

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Upper Floor, Suite, 1 Bedroom

Mirror

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Soundproof

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Balcony/Terrace

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

DVD/CD player

Clothes Rack

Bathtub

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Bicycle Rental

Self Parking

Valet Parking

Food & Drink

Vending machine

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Skiing

Horseback Riding

Ski School

Fishing

Windsurfing

Entertainment and Family Services

Ski service

Smoke-free property

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

On-site accessible self parking

Indoor fireplace

Ski-in, ski-out

Elevator

Accessible concierge desk

Valet parking outfitted for wheelchair

Pool

Accessible route to the registration desk

Accessible public restrooms