Knights Inn London Ontario

I made a three-night reservation at this motel, using the third-party booker,"Bring Fido," makinf it clear that I was traveling with a large, but well-behaved, eleven-year-old Golden Retriever. Many lodging estalishments either decline to allow pets entirely, or restrict dogs to being 20 lbs or less. I was told that bringing a large dog would be fine, that there was a $25 fee per pet per visit (some places post-COVID rip off pet owners with fees as high as $75USD per pet per night, so this fee was reasonable). The cancellation policy required me to cancel by 4 p.m. on the day of my intended arrival to obtain a full refund. The day before my arrival, while driving through the torrential rains from Tropical Storm Beryl in the midwest states approaching Detroit and the U.S. / Canadian border crossings. I received an email from Bring Fido announcing that Knights Inn corporate HQ had changed its policy and was no longer accepting pets. Knights Inn gave me a choice between keeping my three-day booking (for which I had already prepaid as required by the facility) and staying WITHOUT THE DOG, who'd already traveled 1300 miles from Texas with us, or canceling the reservation for a full refund. Although Bring Fido offered to look for alternative lodging after I informed them that I would prefer canceling the reservation -- still within the policy window of getting my $277 refunded in full -- I told Bring Fido that I'd conduct an independent search. I was clear, however, that I was canceling the Knights Inn reservation as a result of their last-minute policy switch. Knights Inn's eleventh-hour move put me in a bad spot as ost acceptable places were already sold out, and we wound up at a shabby Motel 6 on a very dodgy and scary side of London, Ontario. Two days later, I got an email from a Bring Fido executive announcing, with pride, that Bring Fido had already secured my refund from Knights Inn, but the refund was only for $y7, which was nowhere close to the $277 that I had been required to pay upfront. The discrepancy hasnot been explained, and my supposition is that Bring Fido may have communicated my cancellation beyond the deadline for a full refund and left me in the position of qualifying only for somewhere around a 30% refund for never staying in a facility throughno fault of mine, besides leaving me in a position of having to stay elsewhere that was totally unacceptable (there were so many electrical outlets in the room with black marks around the prong holes, and that were not functional, it was surprising that the London Fire Dept allows this Moteat on 810 Exeter Rd to even qualify for a certificate of occupancy. All in all, my opinion is that Knights Inn (and the Exetor Rd Motel 6) arenot lodging facilities that anyone but the truly desperate should ever consider. Itis also my opinion that Bring Fido proved that their operation is neither customer-friendly, knowledgeable about the properties that it convinces to pay for them to validate on their website for pet-owning travelers to consider and, finally, any place that requires full prepayment in advance (and i am not taking about the ones that give you a choice of getting a monetary discount for prepaing a non-cancellable reservation versus paying more money to have more flexibility, but those pkaces like Knights Inn that will only accept a reservation of you pay in full, in advance, and accept draconian cancellation policies) -- any lodging place that uses that tactic shoukd signal a huge red flag to the traveler that trouble will surely arrive somehow, and dissatisfaction will be unavoidable. Moral of this long story? Avoid Knights Inn, Lomdon ontario; avoid Motel 6 at 810 Exeter Rd, London Ontario, which appears to be at the statt of what is likely a very long rehabilitation project of an ugly building from the 1960s, and be very wary of putting any faith or trust in what Bring Fido advocates

Run down it clean. Probably my worst hotel experience ever for appearance. I wonder if the place would ever pass an inspection given the way that the electrical is installed. Smelled cigarette smoke in the room. The management were nice but the place needs to be fresheners up big time.

No tissue box, no coffee/tea, no hair dryer in the room. However, everything works, EXCEPT for the male Indian front desk receptionist. Talking on the phone instead of attending to checkins. Rude and insolent when I asked for a receipt. Said I paid to a 3rd party ( hotel.com) so I cannot get a receipt!. I have stayed in >100 hotels booked under hotel.com and have a receipt every single time from the hotel/motel. Care to dispute this, Knights Inn??? Would have given a 4 rating if not for him.