Marriott Niagara Fallsview Hotel & Spa

I expected more from this place. First room 1602 had dripping mold from the ceiling. Room was very hot. The room had a musty smell. Showed the front desk and they moved us late at night to 1607. Room 1607 also had mold on the ceiling but not as bad. Ceiling fan didn't work. 1607 was even hotter, front desk provided an osculating fan which helped. They also took off parking charges. In general parking charges are absolutely outrageous!

Our stay at the Niagara Falls Marriott Fallsview was truly an experience. We chose this trip for our granddaughter and her friend, and the view from our room became part of the vacation itself. From our window we could see both the Canadian Horseshoe Falls and the American Falls — two countries in one view. During the day, we could sit and simply watch the water; at night, the illuminated Falls and fireworks were spectacular. On our first evening, we had non-alcoholic sparkling wine, fruit and cheese in the room while watching the fireworks over Niagara Falls. It was one of those moments our family will remember for years. The location was also extremely convenient for exploring Niagara Falls and getting to the attractions around Table Rock and Fallsview. A Fallsview room is an investment, but for this particular trip I am incredibly glad we made it. The room wasn't simply where we slept — the room itself became part of the Niagara Falls experience.

The views here are lovely. So are the staff- bar and desks. Sadly for us, that’s all. This was our dream trip and we won’t get to do this again. Housekeeping let them down. Crumbs. Stains. Knives and glasses in corridors for days. We had to move rooms due to no cold water and no flushing chain. The roll away didn’t appear. We had to move our luggage ourselves upon room change. Room had clearly not been cleaned. When we left my daughter needed pharmacy treatment after this stay. It’s only when I mentioned this I was listened to that one time. We were refunded the room. I emailed numerous times, and called, fobbed off when called. Emails ignored. And are still being ignored. I asked the emails to be forwarded to corporate and still nothing. I am so upset with this stay, I never complain. I always stay at and trust Marriott. The customer service have left me feeling so ignored and horrid. It’s a shame as the staff and views are spectacular. For what we paid, the experience we had, the room refund is not good enough.