Oakville Inn

The inside of the hotel looks very industrial and the lifts are very slow. Breakfast room was huge and staff very polite. Lots of hot and cold food options on offer, so everyone should be pleased. Room was large, even if it was dated but it was clean and comfortable. Bathroom was clean and lots of towels and Dove toiletries were provided. We did ask twice for a bath mat as the bath was slippery but this never arrived. Hotel has lots of restaurants within a 10 min drive and you can walk to the train station in about 5 minutes. One big gripe ( that wasn't the hotels fault) was the room next door that would have the tv blaring at 2am. We did got to reception and ask them to tell them to turn it down. They did knock and tell her to turn it down, but she didn't turn it down much. Like i say, not their fault, just some selfish customer.

We had a very nice stay. Stayed three nights. We booked here because of the proximity to the Go Station, it was perfect. Our room was clean, staff were very pleasant and helpful. We appreciated the heads up that there was a ball team staying at the hotel. Allowed us to take advantage of the pool before they arrived, however management does need to address the black scum ring around the pool, it made the pool unappealing.

We stayed at this hotel over the weekend and were extremely disappointed with the management and overall handling of a major issue. The temperatures were very high, yet the air conditioning in our room was completely broken. It was uncomfortably hot and stuffy from the moment we checked in. We were travelling as a group of four and specifically needed a room that could accommodate everyone comfortably. Unfortunately, the hotel had no other suitable rooms available, so we were stuck in the hot room for the entire night. None of us slept well — it was miserable trying to rest in those conditions. When we complained to the front desk, the manager's response was underwhelming. They offered us only 5,000 IHG points, which is roughly equivalent to about $35 in value. For a room that cost well over $300 for the night, this felt insulting and dismissive. We understand that equipment can occasionally fail, but a competent manager should prioritize making things right for guests when the problem can't be resolved during their stay. The lack of meaningful compensation or alternative solutions left a very sour impression. While the location and other basic amenities might be fine for some, the poor customer service in this situation makes me strongly recommend staying elsewhere with better management and a genuine commitment to guest satisfaction. I won't be returning to this property.