HAMPTON INN - SUITES BY HILTON

First impression was great. Lobby was clean and inviting. Ryley at The front desk staff were fantastic and very welcoming. Unfortunately, once I entered the room, I noticed a foul odour coming from the bathroom and found an old, dirty rag that had been left behind. The shower stall also could have been cleaned more thoroughly. On the positive side, the beds were clean and comfortable. Desk was spacious for work. The fitness room also had a few issues. The A/C was not working, and I couldn’t find any wipes to clean the equipment before or after use. The water jug provided for refills was empty, although Ryley was very helpful and provided me with a bottle of water. Overall, the front desk service was excellent, but the cleanliness and fitness room amenities could use some improvement.

This Hilton Hampton Inn in Windsor is one of the best hotels in the Hilton group I have stayed at, so far. I travel often and predominantly use the Hilton group of hotels. Robert and his staff (inclusive of Ryley) are exceptional at truly caring about each individual guest. The staff is personable and friendly, have a great sense of urgency, and always go the extra mile. The rooms are well cared for and comfortable. Breakfast is delicious and the breakfast staff always ready to help. I highly recommend this hotel to anyone who is staying over in Windsor and area.

I’ve stayed at the Hampton Inn & Suites by Hilton Windsor many times over the past six months, mostly because the location is convenient when I’m in Windsor for work. Overall, many of my stays have been good, and the staff has generally been helpful and friendly. Robert especially deserves a mention. He is one of the friendliest staff members I’ve dealt with at the hotel. He is always welcoming, accommodating, and genuinely pleasant, which makes a difference when you stay somewhere regularly. That said, there are a couple of ongoing maintenance issues that really should be addressed, especially for future guests who may be assigned the affected rooms. The hot water issue remains a problem. It is not that there is no hot water at all, but you have to run the shower for around 15–20 minutes before the water gets hot. I mentioned this issue to management about a month ago and was told they would look into it, but the issue has still not been fixed. The AC issue was also mentioned around the same time, and that problem still seems to exist as well. For a hotel that I otherwise like and continue to use, it is frustrating to see the same issues remain unresolved after being brought to management’s attention. What made this more disappointing is that when I tried to select a certain room again, I was told it was unavailable because of large groups coming in. However, when I arrived at the hotel, there did not appear to be any large groups, and the room I was initially told was unavailable was available. I specifically request that room because I prefer the layout, but unfortunately, with the hot water and AC issues still not fixed, I will have to select a different room going forward. Overall, I continue to stay here because the location works well for me, many of the staff are friendly, and most of my stays have been positive. However, the recurring hot water and AC issues need to be properly addressed, especially when they have already been reported multiple times and are still ongoing. Management does encourage guests to bring issues to their attention, which I appreciate, but the follow-through on these particular issues has been disappointing.