CANADAS BEST VALUE INN & SUITES

This hotel ruined our vacation in PEI. Our family (2 kids 4 and 6 years old + my husband and I) drove 3 1/2 hours from Halifax to Charlottetown PEI. I booked this hotel in June 19 for Aug8-9 2026 stay paid in advance before coming to the property. Upon arrival at 430pm of Aug 8th, they told me they are overbooked for the day after taking my money already as I was charged 2 days in advance before the check in date but they decided to book us to Comfort Inn a different hotel building 5 mins walk from this hotel without informing me of the changes to my booking. I specifically booked this hotel because of the room and pool.. But they decided without communication to book my reservation to the hotel across the street because they cannot accommodate us. I was really disappointed because they did not inform me ahead and just decided to transfer us to a different hotel in a smaller room and no pool.. my kids were looking forward to their hotel and use their pool but I was even told that yes we are welcome to their pool but we would have to walk 5 mins away from the other hotel going to their hotel vicinity which will expose my kids to cold outdoor wind travelling from one hotel to another - take note that if we use their pool we will be walking all wet and could potentially exposing my kids to get sick because of the travel/ walk from their outdoor pool to the hotel across the street where they dumped us. the receptionist named Harnoor, if he did give me his right name! was even rude to talk to instead of calming the situation he is even proud and argued with me that this happens all the time. He even told me that they are blaming booking.com, expedia, agoda and other third party businesses that this is caused by their lack of communication.. I was told that the manager communicated the issue with booking.com to contact me and inform me that they will transfer me to a different hotel but when i called booking.com customer service there was no communication about that. I don't know now who is lying if canada best value inn in Charlottetown or Booking.com. Regardless, one has to be accountable to this unprofessional treatment to customers and i hope that this will not happen to other customers as well. There is a lot of errors that happened on the hotel's part and I hope they will take action and prevent this from happening again.

Rates were good, but that came at the cost of quality. We planned our stay to be budget friendly, excited to have a kitchen to cook meals. The dishes were all dirty, like they had been put back without a rinse. The oven was dirty and unusable. Producing smoke every time you tried to cook on the top or inside. Both smoke detectors did not work. When mentioned to the front desk, they didn’t do anything about it promptly. Tv in the bedroom did not work. Wifi did not reach our room so we had to hot spot each other to have internet access. Overall pretty disappointed.

It was perfect for us , it was like have your own studio apt. If traveling with a dog ,has great outdoor space right outside our patio door Staff was very friendly