Rideau Heights Inn

Do not trust this location with your valuables. During a recent stay, I requested that my room be cleaned. While I was out, an expensive DIOR personal care item left on the bathroom counter was taken, along with a handwritten note left on the desk. No one else had access to the room. When I calmly brought this to the staff's attention, the cleaning attendant immediately deflected blame, claiming I misplaced it. When the general manager, Ainsley, called me later, she continuously interrupted me, defended the staff blindly, and completely gaslit me instead of launching a proper investigation or apologizing. Avoid this inn if you value your privacy, safety, and belongings.

Great value for the price. Clean and very comfortable bed. The entrance and exit Unfortunately is on a very busy road . Traffic is very heavy through out the day. Calms down later in the evening.

Upon arrival, I was required to provide a $200 credit card deposit, which I accepted without issue. However, the clerk proceeded to manually enter my full credit card details—including the security code—into their database. More alarmingly, they insisted on copying details of my government-issued ID, capturing all personal information. This practice poses a substantial identity theft risk. Standard industry guidelines recommend that properties merely inspect IDs to verify they match the booking name and credit card holder, without retaining copies. I offered to present my ID for inspection but firmly declined the copying request. The clerk refused to accommodate this, denying me check-in. The situation escalated when the owner intervened, instructing me to cancel the reservation and promising a refund—despite the booking being past the free cancellation window. When I contacted Expedia (my booking platform), the owner reversed course and denied the refund. Fortunately, Expedia reviewed the matter, determined the motel was at fault, and issued a full refund on my behalf.In summary, prioritize booking platforms with robust protections like TripAdvisor, and steer clear of Rideau Heights Motel. Their data-handling procedures are unacceptably risky, and their inflexibility undermines guest trust. I recommend avoiding Rideau Heights Motel due to significant security concerns and poor customer service practices. For bookings at small, non-franchised properties like this one, I strongly suggest using platforms like TripAdvisor, which provide third-party protection against such risks