Hampton Inn and Suites Laval

Our room was freshly renovated; the staff were polite, helpful and professional. However, my husband slipped when getting into the pool due to the fact that the pool stairs were very slippery. There really should be some sort of non-slip treatment on the stairs to prevent this type of thing from happening. Instead of coming home refreshed from our stay he experienced severe bruising and pain. Use the pool at your own risk.

Unfortunately, our stay at this hotel was very disappointing. First of all, the hotel is old, with worn-out furniture and shabby walls. The carpet in our room was full of stains, and the walls and bathroom doors were dirty, with visible marks and drips. The couch upholstery was also stained, and the window curtains looked old and unwashed. The sink drained very poorly — after running the water for just a minute, the basin would fill up because it drained so slowly. The toilet had the same issue: the water went down extremely slowly, which was very unpleasant. The lighting in the room was dim, and one of the lamps didn’t even work. The service wasn’t much better. We asked for an extra towel, and although the staff said they would bring it to our room, we never received it. Breakfast, which was included, was also disappointing — bland scrambled eggs, tasteless oatmeal and pancakes, plain yogurt, and weak coffee. The breakfast area looked as shabby as the room: dirty, worn-out chairs and tables, uncomfortable low couches, and not enough seating available. Even the luggage carts were in terrible condition — they were so heavy and stiff that it took a lot of strength to move them. For an average woman, it was almost impossible to push one without help. I understand this is not a five-star hotel, but any hotel that charges guests should at least be clean. Old buildings are not an excuse for dirty carpets, stained walls, or broken plumbing. This property really needs serious maintenance and cleaning. I would not recommend staying here.

Just spent 3 nights at this hotel while visiting family. Everything was good. Room was clean with comfortable bed. Great customer service. Breakfast was good.