Comfort Inn & Suites

3.0 / 5

•

860 rue LaLonde

Reviews from Guests

3.0/5

136

Reviews

from real guests

V4680DUdaniely

I purchased a monthly pass here a few weeks ago specifically to have a quiet, relaxing space to use the pool and gym. Unfortunately, the management here does not respect your privacy or peace. While I was minding my own business and trying to relax, a staff member physically approached and interrupted me to demand my email address. When I questioned why I was being bothered, the staff member admitted they were sent because the Operations Manager, Kimberly Tassé, "wants visitors to have this receipt for themselves." I did not ask for a receipt. Using staff as proxies to monitor and disrupt paying monthly members under the guise of "customer service" is a highly passive-aggressive tactic. It made me feel singled out, watched, and completely unwelcome in a space I paid to use.This hotel is happy to take your money for a monthly pass, but their management will make you feel like a nuisance for actually "lingering" or using the facilities. If you want a truly relaxing, unbothered environment, do not buy the monthly pass here.

Amybou1997

Nothing negative to say about this hotel! Well located, large parking, large clean room, heated pool and lounge type restaurant. I recommend 100%!

K1539VOjol

I booked a room for myself, my husband and my son. When we got there, the sofa bed was not made up, we went to reception and asked, we got pointed in the direction of blankets and got told to make it ourselves. There were not enough cups, glasses or coffee in the room for the 3 of us. When we asked for more we were told to go to the bar. When the room was cleaned they did not remove any dirty cups or glasses, we took these to the bar ourselves. The absolute kicker was a notice in the room expecting a tip for the exceptional service - we did not leave one. Probably my favourite par of this experience was that we needed a taxi / cab. We asked if reception could call us one. They handed us a number and said we needed to call our own, we tried but out UK phones wouldn't connect, we went back to reception, stated our issue and asked again. The receptionist phoned the taxi, confirmed the line was working and hung up telling us to keep trying. In the end I had to go back for a 3rd time and beg. The taxi came in good time, but we missed our experience due to a lack of hospitality from this hotel.

Facilities Details

Pool

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

On-site accessible self parking

Ticket Service

Laundry

Elevator

Fishing

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Desk/workspace

Terrace

Pool

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

On-site accessible self parking

Ticket Service

Laundry

Elevator

Fishing

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Desk/workspace

Terrace

9 Available Room Types

Classic Room Courtyard Side

Accessible vanities

Heating

Non-smoking

Sleep comfort items

Bar

Soundproof

Window

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Extra Long Beds (> 6.5 ft)

Dining Table

Towels

Toilet

Hair dryer

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Daily newspaper

Classic Room, 2 Queen Beds, Microwave (pratic)

Classic Room, 2 Queen Beds, Microwave (pratic)

Accessible vanities

Heating

Non-smoking

Sleep comfort items

Bar

Soundproof

Window

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Kitchenette

Telephone

Extra Long Beds (> 6.5 ft)

Dining Table

Towels

Toilet

Hair dryer

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Kitchen

Microwave

Daily newspaper

Classic Room, 2 Queen Beds, Microwave, Mountain View (practical)

Classic Room, 2 Queen Beds, Microwave, Mountain View (practical)

Accessible vanities

Heating

Non-smoking

Sleep comfort items

Bar

Soundproof

Window

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Kitchenette

Telephone

Extra Long Beds (> 6.5 ft)

Dining Table

Towels

Toilet

Hair dryer

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Kitchen

Microwave

Daily newspaper

Classic Room, 2 Queen Beds, Mountain View

Classic Room, 2 Queen Beds, Mountain View

Accessible vanities

Heating

Non-smoking

Sleep comfort items

Bar

Soundproof

Window

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Extra Long Beds (> 6.5 ft)

Dining Table

Towels

Toilet

Hair dryer

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Daily newspaper

Raised Bedroom, 1 Double Bed with Sofa Bed, Microwave, Mountain View

Raised Bedroom, 1 Double Bed with Sofa Bed, Microwave, Mountain View

Accessible vanities

Heating

Non-smoking

Sleep comfort items

Bar

Soundproof

Laptop workspace

Window

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Desk

Dining Table

Towels

Toilet

Hair dryer

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Microwave

Daily newspaper

Facilities Details

Pool and Spa

Spa

Fitness Center

Sauna

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Express Check-in/Check-out

24-Hour Front Desk

Activities

Fishing

Entertainment and Family Services

Smoke-free property

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

On-site accessible self parking

Coffee/tea maker

Elevator

Accessible route to the registration desk

Accessible public restrooms

Desk/workspace