Hotel Vacances Tremblant

simply Amazing and excellent quality room

While the check-in experience at this hotel was pleasant with the gentleman on Oct 19 at 7pm, the checkout was shockingly unprofessional with the short curly hair lady on Oct 20 2024. At 11 AM, I informed the front desk I would need a few more minutes to leave my room, which was acknowledged and she reminded us that checkout is at 11. I get it, my bad, I was running late. To accommodate housekeeping, I left the door wide open as a courtesy to come in when it was turn to clean our room. I’m well-traveled and understand that most hotels allow for a few mins flexibility during checkout. At 11:15 AM, the front desk lady with short curly hair barged into my room, yelling at the top of her lungs that I needed to pay $20 or she would call the police. This aggressive behavior continued and she kept yelling at us, and at my family in the next room, all while our three children were present and scared. Despite my efforts to remind her of the kids presence, to not scream, that she was being unprofessional, she followed me out of the room, continuing to yell in front of my children, who were visibly distressed. What was most disturbing was her comment, “Here you have to follow the rules!! Welcome to Canada! This is how it works here!!!” I called her out on the racist comment. She told me to get out. I left with the kids to the parking lot, and waited for my ride there. What could have been handled with a calm explanation of the checkout policy turned into a hostile and traumatizing encounter. This experience ruined our time at Mont Tremblant and left us deeply upset and traumatized our kids. This is beyond unacceptable behaviour; and this lady needs customer service and anti-racism training. I also have a video of the harassment. I hope the hotel management takes this incident very seriously.

My first stay in Mont Tremblant and this hotel was chosen for its price and convenience to the “centreville” for shopping. The hotel and room were very nice. We had a studio with fireplace and kitchenette, very clean and updated, and spacious. The pool area was well kept and the pool an agreeable temperature. The shopping in the centreville area was not suited to teenage girls (my companions) with the exception of one store. Several stores however catering to a more mature clientele. We therefore went up to the mountain and the ski area - now branded “Tremblant” (forget the Mont). This was a village setting of stores and restaurants as well as chain hotels close to the actual ski hills. The girls found what they wanted at Roots and the Tremblant souvenir store, and we found a decent and decently priced restaurant (Pizzateria) for dinner. Much nicer than the downtown.