Elegant

I stayed in these types of hotels beforehand,in Canada and in Europe and what I'm about to describe has never happened. Ever. Due to problems with hot water,they offered that I stay at their other hotel, which I accepted. Housekeeping there was SO rude with me and treating me like crap because I was not able to connect to wifi. So rude,I almost asked him to shut up because it's none of his business to comment on my issue, I was discussing it with the receptionist. I was so turned off that I asked to go back to hotel elegant -- it was my luck because the hot water issue was fixed. That same evening, this group of people (18-20 year olds from Spain?) were located on the same floor as myself and were so loud, lacking respect towards other guests. I asked the first receptionist if I could change rooms but he refused because for some reason he still considered these guests "decent people." He also mentioned that he wouldn't be able to sell my first room if I changed but that's not my problem as a guest. The message was: "you have to pay the price because I'm too cowardice to approach them to keep quiet or ask them to leave." I accepted on the basis that he would talk to them but it seems like he didn't because they stayed loud and listening to music at 1am almost two hours later. I went back to reception, luckily it was another person working there and he agreed to change my room, also that the group was being too loud. I had to switch rooms,in a "half asleep" state at 1am. If you have to book this hotel, then book it at a slightly higher rate,so you'll be on the 3rd or 4th floor where it's quiet and away from all the junk guests who check in like this group. Even if you're traveling solo, select the room that has two beds, guarantee you'll be on these floors -- housekeeping also told me that they keep these ppl on the first or second floor, which is where I was. The moment I was switched to the 3rd floor everything was great. But I would never EVER book there again. Only one of the receptionists are good for this job, the rest are completely careless about guest experience and just think about getting your money.

This place is SCARY! We were lured in by the hotel beautiful pictures on booking.com and exterior of the hotel. After we checked in, we discovered our room was a filth hole. Smelled like smoke, mold and poop. The man at lobby was rude and illiterate, this was worse than anything I’ve ever seen, dirty sheets, beer can under the bed, haunted sink and screaming toilet gave the bathroom personality! The most disgusting and creepy place imaginable, this was the most frightening experience, seriously debated sleeping in Central Park instead, please don’t go to this hotel.

This place is disgusting..We were here all of 20 minutes and needing to leave and wash the grossness off of me..There was a weird smell in the room as of someone used the washroom minutes before we arrived and the area seemed unsafe. The bed sheets were covered in other peoples body hair..There was spots on the pillow which were questionable and was told this was the upgraded room..what did the normal rate room look like..the shower curtain had mold we left and not given a refund at all..do yourself a favour and dont even bother checking in here..go somewhere else.