Hotel Chez Swann

4.0 / 5

•

1444 Rue Drummond, Montreal (PQ)

Reviews from Guests

4.0/5

583

Reviews

from real guests

veroniques763

I would like to thank Alex at the front desk for his excellent service. He helped me solve my problem with exemplary speed. I thank him greatly, he saved me a lot of trouble.

Scavanger

Very poor ambiance. The room had some broken light fixtures. The functional ones barely produced any light. The room had a skylight, but the curtain on the skylight was stained because of the leaking water sprinkler. The two showers (yup, two of 'em) in the bathroom looked fancy, but not very efficient. The toilet had stains. One of the towels was torn. Overall, not the standard for the price.

Q3493FJcarlac

I sent this letter to Johnny, the owner and received no answer. That speaks for itself. I got your name from the person at reception when we left. We arrived 02.05.26; we left 06.05.26. As the owner, you should be aware of the following safety concerns. 1. The elevator was pitch black for the duration of our stay. This is serious. It was brought to the attention of the front desk from the first day and nothing was done to fix it. 2. We were given room 212 on arrival. There are three [3] steps immediately inside the door, painted black and without safety caution strips. I fell down the stairs. We immediately asked for a different room and the next day we were moved to 312. This needs to be fixed. 3. The thermostat did not work in room 312. The temperature was set for 65; the temperature in the room was 76. There were no instructions to adjust the AC. The front desk person gave us a fan to circulate the air. 4. There was never any soap in the dispenser in room 312. I am asking for a refund for one [1] night, as compensation for the above issues. I have reported the safety issues to the Regie du batiment du Quebec and advised the mayor’s office of the detrimental effect of substandard accommodation on tourism. I have not yet gone online with my concerns. Carla Canizares

Facilities Details

Free Wifi

Internet

Laundry

Accessible concierge desk

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

On-site accessible self parking

Wired Internet

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Elevator

Terrace

Bicycle Rental

Concierge Service

Free Wifi

Internet

Laundry

Accessible concierge desk

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

On-site accessible self parking

Wired Internet

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Elevator

Terrace

Bicycle Rental

Concierge Service

4 Available Room Types

Suite

Heating

Non-smoking

Sleep comfort items

Iron

Air Conditioning

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Free Wifi

Towels

Clothes Rack

Desk

Toiletries

iPod dock

Hair dryer

Interconnecting Room(s) Available

Shower

Kids shampoo

Private bathroom

Bathrobes

Free Toiletries

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Sitting Area

Free bottled water

Junior Suite, 1 King Bed

Heating

Non-smoking

Sleep comfort items

Bar

Iron

Air Conditioning

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Free Wifi

Towels

Clothes Rack

Desk

Toiletries

iPod dock

Hair dryer

Interconnecting Room(s) Available

Shower

Kids shampoo

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Free bottled water

Standard Room

Heating

Non-smoking

Sleep comfort items

Iron

Air Conditioning

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Free Wifi

Towels

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

iPod dock

Hair dryer

Interconnecting Room(s) Available

Shower

Kids shampoo

Private bathroom

Free Toiletries

Daily housekeeping

Free bottled water

Junior Suite, 2 Queen Beds

Heating

Non-smoking

Sleep comfort items

Iron

Air Conditioning

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Free Wifi

Towels

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

iPod dock

Hair dryer

Interconnecting Room(s) Available

Shower

Kids shampoo

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free bottled water

Facilities Details

Parking and Transportation

Bicycle Rental

Food & Drink

Vending machine

Front Desk Services

Express Check-in/Check-out

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Miscellaneous

Accessible concierge desk

Accessible route to the registration desk

On-site accessible self parking

Elevator