Delta

Worst stay of our lives…. Never again

As Platinum members with Marriott International, we’ve stayed at properties all over the world—and Delta Hotels by Marriott Regina just delivered the worst experience we’ve had. Not even close. From the moment we walked in—awful. Check-in was cold, dismissive, and came with attitude the second we asked a basic question about parking. No underground parking, told to park outside—in a blizzard—with zero direction on how to access the parkade. Completely unacceptable. The room? Just as bad. No heat, dark, cramped, and half the lights didn’t even work. It felt neglected and poorly maintained. Checkout somehow managed to be worse. Again, no help, no direction—left on our own trying to figure out how to access the parkade from a different level. We asked for a call or email from the GM. Days later—nothing. No response, no accountability, no care. This isn’t a one-off inconvenience—this is a complete breakdown in basic hospitality. We’ve stayed here before without issue, but after this level of service and the way it was handled, we’re done. Avoid it.

We had an excellent experience at the hotel from start to finish. The staff were extremely professional, friendly, and attentive to every detail. The food was outstanding, fresh, and beautifully presented. Everything was clean, well organized, and exceeded our expectations. We truly enjoyed our stay and look forward to visiting again.