Nettys Nest Visitor Lodge

First of all, they should change their name to Nasty’s nest, because the place is surrounded by pidgeon’s feces, be careful where you step in the entrance and on the corner entrance. We arrived at 4pm and nobody from the staff was there, so we called the office and they said they had left for lunch and would be back in an hour. After that messy check-in, around 7pm, we needed another towel because there was only one towel in the room that was booked for TWO ADULTS. Again, nobody from the staff was in the propertie! I called the office number and they said I needed to wait until the next morning to get another towel. Together with that, we could not change the air conditioning temperature in our room (82 degrees farenheit) because they have only one or two remote controls for the entire place and the next day it did not worked. Long story short, we needed to sleep in that horrible warm bedroom and after some time we opened the windows so we could actually breathe. Finally, we decided to check-out and leave one day sooner, so we woke up, made our bags and went to the reception at 10am. NOBODY FROM THE STAFF WAS IN THE PROPERTIE AGAIN! I called the office number and they said that someone from the staff would be there at 10:30am. I could not leave because I wanted to pay for the stay in cash, in order to avoid several tax incomes in my credit card bill, as I am a traveler from Brazil. Also, I wanted to pay for the 2 nights I stayed there, not the 3 that I originally booked. It is important to say that me and my wife have been doing this in lots of hotels as were are in a one month trip trough Canada by car and sometimes we decide to ahead our schedule and leave the city/hotel we are one day sooner. The lady in Nettys Nest said she could not do the card cancelation and receive the value in cash and that was Booking.com’s fault. We tried to argue with her explaining everything that is written above, she called her manager (yes, the manager was never in the hotel also) and the manager was irreducible. After some minutes, while we were there trying to contact Booking.com (we sent a first email) the manager called again and said that we should leave the grounds of the hotel as we were “harassing her staff” and she would call the police. The staff girl was telling us that she could not help us or she would lose her job. Completely unprofessional and unpolite, treating guests as thiefs or leppers. She could not look at our faces. I never imagined going through this experience in a hotel. I felt like I was an animal. After this embarrassing situation we just left the place and went to the road. I am in Quality Hotel Regina now, losing precious time of my so dreamed trip to write this to Booking.com because I used to trust this company and I want to make sure that: (i) Booking.com is duely informed about what happened in order to help me pay only for the 2 nights that we actually stayed (in card now, and face the taxes I wanted to avoid, because I was threatened by the manager of the hotel and had to leave as I was an “outkast”); and (ii) so that nobody ever face a situation like this again in that horrible place. I remain waiting for your answer. Sincerely, Thiago Lorenzi and Natasha Ganme

Worst experience EVER as I was locked out of the building after sitting with my very sick mother for days, getting home late, totally exhausted. I had to get a room next door WITHOUT my luggage as it was locked in NN, finally I said I was calling the RCMP to get my luggage and someone finally left a key card in the lock box, 2 hours later, like at midnight!!! I was sooooooo upset over the whole experience. Then I have a double charge for rooms because apparently this happens frequently where no one shows up. It was the worst experience EVER

I really can't comment on the things I normally comment on because I could not even check in to this property. I chose it because I was visiting my mother in the Royal University Hospital across the street. I did not arrive until midnight (as I had confirmed by special request with booking.com). The taxi dropped me off and I was left trying to communicate with a very unhelpful answering service for 30 minutes in the dark. The fact that I had a written confirmation with my arrival time did not seem to matter-the off site supervisor refused to come down and check me in. I had also emailed the property earlier in the evening, asking if there were any special instructions because of my late arrival. That email was not responded to. I ending up having to walk to another hotel (across the bridge), the Parktown where I had to pay a premium but had a wonderful experience. I will never book this property again.