Pontao

I’m here now … only 24 hours in, but, I thought I’d give my opinion thus far and hope it continues positive for the rest of my week here. I’ve stayed in 6* I’ve stayed in 2*. I complain if I genuinely feel the need, I’m just as quick at complementary comments when they’re deserved. The first thing I’ll say on the back of the previous comment, my experience would not be the same had the pool be closed, I’d have been furious had I not been noticed and expected to accept it. Thankfully for me, it’s open and lovely to swim in. So, I arrived about 9pm last night, absolutely lovely lady on reception who checked me in, gave me information and very polite, then the lovely young man offered to take my bags to my room 206) which had a pool view (I paid for) a balcony and my room is absolutely lovely, spotlessly clean, air con works a treat (no extra charge) bed is very comfy, room and bathroom very spacious shower is a dream , what more can I ask for. Breakfast was amazing, such great choice, food hot, lovely lady behind the counter, staff lovely, I’m 1/2 board, dinner tonight, I got given a menu , I didn’t want a starter, I chose tuna steak for main and cake for after, OMG, food was delicious and hot, I really enjoyed it , cake here is sooo moist, (I wrapped it in my serviette to have tomorrow as I was so full) all the staff have been so so lovely, my goodness, if the rest of the week continues like this, I’ll be back on a heart beat. Speak as I find…. 24 hours in …. 🤞🤞🤞 And they put on the football 👍👏👏👏 … We lost 😢 Now for a few things that could make a difference… Toilets downstairs, one had no toilet paper, (not good when you’re desperate) bins around the hotel are full, plastic bottles etc especially up on the roof terrace, glasses left on tables on floor entrances (ie level 2) were there from about 11 am and still there at 9pm. Well, so far, that’s it 🤷‍♀️ Bring on the rest of the week 😊

Disappointing experience – several problems during the stay We chose this hotel mainly for the pool, which was an important part of our vacation. Unfortunately, upon our arrival we discovered that the pool was not usable due to maintenance issues and water conditions. If this information had been communicated to us before booking, we would have chosen another hotel without a pool and would have saved a significant amount of money. During our stay, we encountered several other problems. There were problems with the electrical system and we noticed a fan positioned near the electrical panel, apparently to prevent it from overheating. This situation did not make us feel safe. For two days we had no water available in our room. Since we had to catch a plane, we had to insist before they arranged for us to go to another hotel simply to be able to take a shower. It was extremely inconvenient and unacceptable, especially during a vacation. Furthermore, our room was not cleaned for three consecutive days, despite it being a basic service that one expects from a hotel. Overall, the experience was very disappointing. The lack of communication, maintenance issues, absence of water, and failure to provide room cleaning service significantly compromised our stay. We believe that guests should be informed in advance of such major issues, especially when these affect the choice and price of the accommodation.

On the 2nd day money was stolen from my room, they went to look in my drawers. No one but the maid can enter your room Filed a police report, concluded that money was stolen but they didn't recover it It must have ruined my vacation. Despite the management trying to help me, no action was taken against the maid. You don't feel safe anymore, I didn't want anyone else to come into my room, room cleaned myself. If they examine your drawers, that's violating your trust. Take your money with you then certainly not too much and also no valuables. Safe is small.