The Ritz-Carlton, Santiago

My friends and I stayed here while on our visit to Santiago. What a great hotel! We stayed in the concierge level and it was absolutely amazing. The hotel room was clean and nothing special but the guest lounge was worth every penny. They had a food spread for every meal, plus Happy Hour and desserts in the evening. It had beautiful views and was spacious for lounging and relaxing. The staff in the lounge treated us wonderfully. We used the hotel driver service to pick us up from the airport and return us at the end of our stay. This hotel is located in the financial District and walking distance to the metro train station and close to restaurants and shopping.

Spectacular hotel and very close to everything, very friendly, and elegantly equipped rooms..luxurious breakfast..very good restaurants within walking distance

This is a hard review for me to write. There was so much to like about the Ritz-Carlton, Santiago. I stayed here for two nights on my way to Rapa Nui and two nights before my flight back home. The hotel is beautiful--elegant, incredible rooms and amenities, a wonderful restaurant, and a location in a lovely part of the city. I had specifically chosen the hotel for its legendary service--and I felt a bit let down. During my most recent trip to Santiago, I found myself in a terrifying and dangerous situation at the airport when I arrived and my driver wasn't there--and so I chose the Ritz knowing their driver would be there. On my arrival from Panama City, all was well and the driver was waiting for me. On my return from Rapa Nui in the evening, however, I couldn't find my driver. Although I called the hotel and asked what happened, I never got an answer but I suspect the driver might have been waiting at the International Terminal although flights from Rapa Nui come in to the domestic terminal since Rapa Nui is part of Chile. It took an hour to get it straightened out and so I arrived at the hotel exhausted and traumatized. While I appreciated the gifts of a bottle of wine and appetizers and the apologies, I just felt so let down. I asked several times if I had done something wrong/been waiting in the wrong place/etc. but got no answer. I doublechecked the email I had sent to the hotel in advance and it had all of the correct flight information so I was left confused and frustrated. Finally, a "need to read the room" suggestion for next time. I was startled to find out that the driver assigned to take me back to the airport was the one who wasn't at the arrival area. It wasn't a good end to the trip. A few final comments: 1. While I appreciated the security scattered throughout the lobby area, they just looked scary. 2. A big thanks to Francisca for arranging two great day trips for me. 3. A shout out to Catalina and the Estro wait staff. 4. And thank you to the chef and kitchen staff for making my seafood dinners sublime.