Diego De Almagro Santiago Centro

Negative experience at Hotel Diego de Almagro Moneda Our recent experience at Hotel Diego de Almagro Moneda was deeply disappointing. As an Educational Group, we choose its facilities to conduct professional training relying on the quality standards associated with the Diego de Almagro brand, known for having outstanding hotels in different regions of Chile. However, this branch did not meet the minimum expectations, and the experience was far from corresponding to the 4 stars the hotel claims to offer. Rooms • Old and substandard air conditioning, in some cases completely inoperative. • Bathrooms without adequate ventilation and with persistent humidity, generating an uncomfortable atmosphere. • Access cards that were constantly deactivated, forcing repeated requests for reactivation. • Poor cleaning, with hair on the beds and the presence of insects in the living rooms. • Hair dryers inoperative, fixed only in late hours. • Absence of frigobar and water bottles that could not be opened due to lack of implements. The staff indicated that they did not have decappers, which was unusual for a hotel in this category. • Handleless windows, repaired in an improvised manner with scotch tape. Halls • Poorly ventilated rooms, especially in the afternoons, which generated a hot and uncomfortable atmosphere for the participants. • Poor equipment and without proper maintenance. • Broken windows, visible dirt and poor quality finishes, projecting a sloppy image. Customer service • The reception showed a distant and unresolving attitude, without offering effective solutions to the reported problems. • The head of the hotel was especially problematic, further complicating the procedures and putting obstacles in the way of solutions. • A particularly serious incident occurred when a participant was locked in the bathroom, cutting himself while trying to leave. This problem was handled without the necessary speed or empathy. • The only person friendly and willing to help was Lorenzo, who showed professionalism and willingness, contrasting with the attitude of the rest of the staff. Food • The food service was very basic and is not justified considering the price paid: or Coffee breaks without healthy options, such as fruits. or Only sugary drinks available (Kem, Bilz, Pap), no more common options like Coca-Cola or Sprite, and even less sugar-free versions. or Menus composed mostly of carbohydrates, with little protein and salads. Other problems • Extremely slow elevators with recurring failures, causing prolonged waits and discomfort. • Poor coordination in services like dinner, adding more frustration to the experience. We chose this hotel relying on the prestige of the Diego de Almagro chain, which has good quality facilities throughout Chile. However, the experience in this branch has caused us to lose confidence in the brand, as what we lived here was far below the standards promised and associated with a 4-star hotel. In summary, Hotel Diego de Almagro Moneda is not a recommended option for training, events or stays, as its value for money is completely unsatisfactory.

A very unpleasant lady told me that she only had a small room with two beds, nothing to do with the reservation. Fifteen minutes later, while we were in the small room, she gave another person access to our room by giving him a magnetic card allowing him to open our room. The hotel is in a sad state and the breakfast is very low end Hyper noisy

Lousy Hotel, since you enter, no one receives, the young women who attend glued to the cell phone, then we give us a room that had no light, someone had been resting in the piece because it had a cell phone charger and messy pillows, a piece of comfort in the bathroom, we made the claim and the maid (who was not Chilean) in bad tone tells us that that room was closed (I do not remember the exact word), we changed rooms unspectacular , the air conditioning with a deafening noise .The dining room another point, the same day we arrived (31.10.2024), at dinner, the waiter shone by his absence, absolutely unconcerned of the men and women, served the orders and then did not appear anymore, unlike lunch that a Haitian garzon attended us, very friendly and worried at all times , finally we could not finish what we wanted to eat because closed the kitchen and the excuse of the garzon was that he was alone to attend the two tables that were occupied.