Marriott Santiago

I think there's a difference between a good hotel and a great hotel. This place falls in the good category. Would I go to it again, absolutely. For us it was nice that the place was next to a mall and grocery store. Made for an ideal home base while in Santiago. The hotel is showing its age and probably needs a little refurbishing.

The room was good. I had access to the concierge lounge which was very good and convenient. Our breakfast was included and we could use the lounge or the restaurant. We finally went to the restaurant for breakfast and it was great big selection and good service. The concierge service was a little lacking maybe because our Spanish is very limited but they tried to sell us on one of their drivers for a tour and we spoke to him but it was not at all what we were looking for he seemed t say he could do any tour which meant he could drive us. We booked our own tours. I did get a late checkout 4 as a titanium member but could not get any later. The gym was small but good. We did go to the top floor for a drink after dinner one night for the view which was nice but the drinks were expensive. Location was good within a few blocks there were lots of really good restaurants which we walked to. There is also a huge mall that is only a few blocks away. There were a few glitches with the room like a blinking light, they let not leaving washcloths and the tv didn’t work the entire time even though they worked in it. There were cords hanging down from the tv that looked ugly too and they never fixed that. Overall a good property might stay again for location.

Second time in this hotel and never again !!, I am a partner of the chain and use its emblems in several countries, on the 14/04 I left the room at 07:50, returning at 17:00 hours finding without performing the cleaning of the room. THIS SITUATION SPEAKS FOR ITSELF OF THE TYPE OF MANAGEMENT OF THE HOTEL AND THE LACK OF CARE IN BASICS. In making the claim to whoever pointed me out as supervisor, I showed a lack of commitment to the impressive problem.