Relen Suites Bellas Artes

The location was great and it was nice to be in a building where we were among the residents of this city but I have no other positives The room did not look like the pictures. It was drab, worn out and not very appealing. It could do with a good clean and a link of paint. Dishes in the cupboard were dirty. Repairs were sloppy. Instead of the airy sitting room space we were expecting (with canvas prints etc) the well worn sofa faced another bed. Something had been taken off the wall and you could still see the marks/holes. Shower curtain was mouldy and smelly. Bathtub had been badly repaired. The reception was rude. The only person in Chile who never smiled. He also acted like he had no idea why we were there. He did not speak English. He eventually called the "manager" responsible for the lets. She does not speak English either. Which is fine but not if the bumpf says that you do and you have no information to provide us. The room was not cleaned at all while we were there and we had no instructions on how and where to dispose of garbage (remember this is a place where you put your toilet paper in the bin). The worst thing is that access to the building and lifts is with a key fob which you are not provided and when we inquired after being stuck outside we were told we would just be waved in. Not a problem during the day when the outside gates are unlocked but a bit of a stress when coming back after midnight. Yes the price is reasonable but so is a lot of accommodation in this city so stay elsewhere.

Great service. The rooms were pristine, well equipped and excelentlly lit. Totally recommended if you are going to be staying in Santiago. It is located in a wonderful neighborhood, extremely centric. It is a really nice place to stay at Santiago. You should try it!