Four Points by Sheraton Hefei, Shushan

4.0 / 5

•

298 Qianshan Road, Shushan District Hefei, Anhui 230071 China

Reviews from Guests

4.0/5

102

Reviews

from real guests

Explorer00074208280

I am a Marriott Titanium Elite member, and this was one of the worst hotel experiences I have had. First, the hotel misled me about room availability. The front desk insisted that my requested king room was unavailable, but I later checked the official Marriott app and saw that rooms were clearly still available. Only after I confronted them did they change my room. This felt dishonest and unacceptable. Second, the front desk staff showed a very poor attitude. When I called to raise a complaint, the staff avoided responsibility and refused to acknowledge any issue. It was obvious there was internal coordination to deny the problem rather than resolve it. Third, I experienced what I can only describe as discriminatory treatment. The staff’s attitude toward Asian guests was noticeably different compared to Western guests. The difference in tone and service was uncomfortable and unacceptable. Finally, the hotel repeatedly asked for ID verification without justification. Even after my companion had already received a key and entered the room, we were asked again to provide identification. This was unnecessary and disruptive. Overall, this hotel fails to meet even basic service standards, let alone the expectations for a Marriott property. I would strongly caution other travelers, especially Asian guests, to reconsider staying here.

rising-mojo

This hotel is very comfortable and a good choice if you are a business visitor. Good value for money and well placed for walking to local mall and park. Food is OK. There are 3 restaurants. The ground floor offers Chinese buffet and is average. Best option is the sit down Chinese. There is also a Japanese restaurant with a great menu, unfortunately only half of which ever seems to be available. There is a bar which is dominated by a huge video screen showing endless x factor type shows and boy band concerts. It shuts at 11PM so don't expect any wild nights !. Decent gym and pool. Spa is very nice but expensive. Staff are good and helpful.

DANIEL_SIN_73

Well located near to shopping malls which is 10 mins walk. Check in and out was smooth without much issues and bed was comfortable. Wifi was intermittent, upon request they install separate wifi router in my room. Busy in the morning on my first day of my stay in this hotel till I have to share table with someone else. There was traffic jam during rush hours.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Anti-viral cleaning products

Breakfast in the Room

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Alternative meal arrangement

Grocery Deliveries

Shoeshine

Restaurant

Room Service

Air conditioning in public area

Special Diet Meals (upon request)

Currency Exchange

Dry Cleaning

Elevator

Croatian Spoken

Heating in public area

Laundry

Lockers

Hungarian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Anti-viral cleaning products

Breakfast in the Room

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

10 Available Room Types

Room, 1 King Bed

Electric Kettle

Accessible toilet

Desk

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Sleep comfort items

Bathtub grab bar

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Internet [LAN]

Wifi (Surcharge)

Towels

Lowered electrical outlet

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Room, 2 Double Beds

Electric Kettle

Accessible toilet

Desk

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Sleep comfort items

Bathtub grab bar

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Internet [LAN]

Wifi (Surcharge)

Towels

Lowered electrical outlet

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Executive Room, 1 King Bed, Executive Level

Executive Room, 1 King Bed, Executive Level

Electric Kettle

Accessible toilet

Desk

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Sleep comfort items

Bathtub grab bar

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Internet [LAN]

Wifi (Surcharge)

Towels

Lowered electrical outlet

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Executive Suite, 1 Bedroom

Electric Kettle

Accessible toilet

Desk

Interconnecting Room(s) Available

Transfer shower

Visual alarm

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Sleep comfort items

Bathtub grab bar

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Internet [LAN]

Wifi (Surcharge)

Towels

Lowered electrical outlet

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Room, 1 King Bed, City View

Electric Kettle

Accessible toilet

Desk

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Sleep comfort items

Bathtub grab bar

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Internet [LAN]

Wifi (Surcharge)

Towels

Lowered electrical outlet

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Hotel Details

AI Summary

About Four Points by Sheraton Hefei, Shushan

Four Points by Sheraton Hefei, Shushan is a 5-star hotel offering a comfortable and sophisticated retreat in Hefei, China. Guests can expect a welcoming atmosphere and modern conveniences for both business and leisure travel. This hotel is designed to provide a relaxed and enjoyable stay with a focus on guest satisfaction.

Services & Amenities at Four Points by Sheraton Hefei, Shushan

Four Points by Sheraton Hefei, Shushan offers a wide array of amenities for a comfortable stay. Guests can enjoy free Wi-Fi throughout, a swimming pool, fitness/gym, and spa services including massage. Additional conveniences include daily cleaning service, ironing service, and fax/copy facilities. The hotel provides in-room breakfast service and ensures a hygienic environment with virus-killing cleaning products, daily disinfection of public areas, and hand sanitizer gel. Staff are available in English and Mandarin Chinese, and facilities for disabled guests, including self-service disabled parking, are also provided.

About the Four Points by Sheraton Hefei, Shushan Hotel Brand

Four Points by Sheraton Hefei, Shushan is part of the esteemed Four Points by Sheraton brand, a member of Marriott International. This brand is renowned for offering comfortable and authentic travel experiences, providing guests with reliable services, modern amenities, and a relaxed environment, perfect for both business and leisure travelers worldwide.

Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

Buffet-Style Restaurant

Grocery Deliveries

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Heating in public area

Nightclub/DJ

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Croatian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

On-site accessible self parking

Swimming pool

Elevator

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Four Points by Sheraton Hefei, Shushan

AI Summary

1. Is there Wi-Fi available at Four Points by Sheraton Hefei, Shushan?

Yes, Four Points by Sheraton Hefei, Shushan provides free Wi-Fi, internet access, and Wi-Fi in public areas for guests.

2. Does Four Points by Sheraton Hefei, Shushan have a swimming pool?

Yes, guests can enjoy a refreshing swimming pool at Four Points by Sheraton Hefei, Shushan.

3. Are there fitness facilities at Four Points by Sheraton Hefei, Shushan?

Yes, Four Points by Sheraton Hefei, Shushan features a well-equipped fitness/gym for guest use.

4. Does Four Points by Sheraton Hefei, Shushan offer spa services?

Yes, the hotel provides a spa with massage service for guests seeking relaxation.

5. Is parking available for guests with disabilities at Four Points by Sheraton Hefei, Shushan?

Yes, self-service disabled parking is available at Four Points by Sheraton Hefei, Shushan.

6. What languages do the staff speak at Four Points by Sheraton Hefei, Shushan?

The staff at Four Points by Sheraton Hefei, Shushan speak English and Mandarin Chinese.

7. Does Four Points by Sheraton Hefei, Shushan provide daily cleaning services?

Yes, daily cleaning service is offered at Four Points by Sheraton Hefei, Shushan.

8. Can guests get breakfast in their room at Four Points by Sheraton Hefei, Shushan?

Yes, in-room breakfast service is available for guests at Four Points by Sheraton Hefei, Shushan.

9. What hygiene measures are in place at Four Points by Sheraton Hefei, Shushan?

The hotel utilizes virus-killing cleaning products, performs daily disinfection of public areas, and provides hand sanitizer gel.