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Reviews from Guests

4.0/5

tripadvisor

229

Reviews

from real guests

Wanderer60991939036

4

/

5

The advantage of the hotel lies in the cheap price and excellent location, the room is extremely old, and can not reach the level of more than 200 hotels should have, but there is ihg membership treatment, also counts as brushing the room removed, the ground floor is redecorated, breakfast is okay. The hotel currently rents another room out to be operated by two other hotels, so it is not good to return business, this price is not bad to brush the house, really to pursue quality there are numerous other options.

Robredo

4

/

5

There are several Holiday Inn Express Hotel in Hefei, this one is the best, good location, and well maintained. I just want to complain one thing, the day I stayed there, the temperature was 15 degree and it's rainy, I felt very cold, I set the air conditioner, it didn't help, I called the hotel staff, and told no heating function at the time.

Jarko2015

5

/

5

If you like branded, international chains that deliver very high, standard service, then you'll love this Holiday Inn property. I'm not entirely familiar with the brand, but compared to IBIS and others in the same class, this property is streets ahead. The location is very good, considering that Hefei really is a business and learning centre with very, very little to offer tourists and travellers. If you're here for work, the location is great. If you are here as a tourist, the location is even better, although it is quite a trek from the main high speed railway station at Hefei South. The bus 131 connects the station and hotel for just RMB2, but there's a short walk to the hotel door. The property is a 25 storey tower block, with a vast, expansive reception. The staff are courteous and efficient, but the Chinese 'guests' will do their best to push you out of the way and demand the attention of the staff and (rather annoyingly) they usually get what they want and the staff will stop what they're doing with you and help the more aggressive and rude guests. There are just three elevators and they are very slow. You can wait an age and often the elevator whizzed past the floor without stopping. You need your key to get to your floor. The rooms are vast and very well appointed. There's a fun, modern, striped carpet and a big comfortable bed with spotlessly clean linens. There's a working area, with excellent wifi and tea, coffee, daily bottled water and a kettle. There's also a flat screen TV. There's a comfy chair, but generally, the rooms are too big for what's in them. There's a lot of empty space. In the closet you'll find a safe. There's a glass wall separating the bathroom from the room and the bathroom is large with a big walk in shower. Excellent hot water pressure. The usual amenities are provided and the towels are clean and fresh. The flaw is in the breakfast, which is included in the rate. This is the hotel's biggest let down, although it may just be a matter of timing. I was here during the "golden week" of October when everyone in China travels. The restaurant is quite big but it could not cope with the hordes of people eating. The tables were piled high with detritus and the small handful of staff simply couldn't cope with cleaning the mess. There was nowhere for anyone to sit. They ran out of cups, glasses, cutlery and almost all the drinks were empty. There was one tiny, slow (painfully slow) coffee maker for the entire property. Since there were no cups, it didn't really matter. What food there was was being devoured like a plague of locusts had hit town and there was food everywhere. On the floor, on the serving areas, on the tables. Again, no staff were anywhere to be found and when they did appear with replenishments, it was gone in seconds. After 30 minutes of trying to get something - anything - to eat, I more or less gave up and grabbed a few of the remaining items and took them back to my room. The hotel would have known how busy they were going to be, so not to have staffed adequately and to have allowed such a free for all is pretty poor. They should at least have had a host or hostess seating people and making it more orderly. Then perhaps the kitchen could have coped and the filth everywhere could have been cleared away. I'd have to guess by what I witnessed that Chinese families starve themselves for weeks before booking into a hotel. It was ludicrous. The second morning I didn't even bother going to the restaurant and went out to buy my own food. Not good when you're already paying the hotel for breakfast. The rooms are reasonably quiet, although a crying baby did make a lot of noise. The windows let in a lot of street traffic noise despite the height, but I discovered the window was not sealed shut, so that may be why. A very good hotel let down by the terrible food service. Something perhaps they can fix.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Ironing Service

Massage

Honeymoon Suite

Daily Housekeeping

Tennis Court

Tours

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Adults Only

Dutch Spoken

Restaurant

Room service [24-hour]

Vending machine

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Dry Cleaning

Elevator

Facilities for Disabled Guests

Heating in public area

Laundromat

Laundry

Hungarian Spoken

24-Hour Front Desk

Car park [free of charge]

Car park [on-site]

Entertainment Staff

10 Available Room Types

Standard Room
Standard Room
Standard Room
Standard Room

Standard Room

room-size-icon

28 Square Meter

Non-smoking

Non-smoking

TV

TV

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Window

Window

Free laundry service

Free laundry service

Blackout curtains

Blackout curtains

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

Sleep comfort items

Sleep comfort items

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom

Suite, 1 Bedroom

Non-smoking

Non-smoking

TV

TV

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Window

Window

Free laundry service

Free laundry service

Blackout curtains

Blackout curtains

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

Sleep comfort items

Sleep comfort items

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds

Non-smoking

Non-smoking

TV

TV

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Window

Window

Free laundry service

Free laundry service

Blackout curtains

Blackout curtains

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

Sleep comfort items

Sleep comfort items

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Standard Room, 1 King Bed
Standard Room, 1 King Bed
Standard Room, 1 King Bed

Standard Room, 1 King Bed

Non-smoking

Non-smoking

TV

TV

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Window

Window

Free laundry service

Free laundry service

Blackout curtains

Blackout curtains

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

Sleep comfort items

Sleep comfort items

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Standard Room, 1 King Bed (Extra Floor Space)
Standard Room, 1 King Bed (Extra Floor Space)
Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Non-smoking

Non-smoking

TV

TV

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Window

Window

Free laundry service

Free laundry service

Blackout curtains

Blackout curtains

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

Sleep comfort items

Sleep comfort items

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Laundromat

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Portuguese Spoken

Dutch Spoken

Finnish Spoken

Hungarian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Honeymoon Suite

Tours

Adults Only

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Car park [free of charge]

Car park [on-site]