Swan Lake

Stayed here several times, always for one night…twice got an upgrade. Rooms are good, but beds could be of better quality. Breakfast is pretty lousy, but the overall price is very good. Pool and gym I have never tried, but heard it is also good.

Stayed for one month and must say it is very average compared to other apartment hotels. Hotel is situated in a nice modern area of Hefei close to malls and to Swan Lake. Breakfast is very average and front desk service is not what you would expect from an International Hotel group.

Five of us wanted a getaway with gardens and A lake. We found our suite modern efficient and roomy. We have a full kitchen and private bedrooms with a decent living room area and dining area. The challenge was we really wanted to go swimming and to get in the hot tub to relax. Both the pool and the hot tub were cold And swim caps were required and charged for to use the pool so we didn’t and it was disappointing as it wasn’t stated in their marketing material. There were five of us and only four bath towels so we asked for another bath towel and report given two hand towels. When we explained the confusion and asked again for a bath towel we were given a set of flat sheets. This is not a miscommunication of English to Chinese because three of us speak Chinese. It’s customer service. The other thing that was quite nice what is the complementary breakfast they didn’t give us which was Quite extensive with a wide variety of Chinese foods consisting of meat eggs Vegetables fruit yogurt espresso juices and much more. Customer service in the dining room was excellent and friendly. We were not allowed to walk in the beautiful garden along Swan Lake as that property belongs to the hotel next-door. For five people to stay in a nice sweet for $138 a night it was worth the price as long as you weren’t counting on going swimming or using a hot tub.