Beijing Shindom - Tianzhu Hotel

Reception very rough, impolite, can't speak english, also didn't help us to call taxi. We had a flight early morning, hotel doesn't provide a shuttle transport to airport. I asked to help call taxi, hotel didn't help us. They asked me to stop taxi, but there was no taxi in early morning. They realy don't care about us (our flight). So I ask assistance to another hotel nearby. This hotel also doesn't provide free wifi for foreign people unless you have China sim card. The toilet also dirty. Even this hotel is cheap, but I strongly recommend you AVOID this hotel otherwise YOU WILL REGRET!

I booked this hotel with hotel.info. When I got booking confirmation I thought everything is ok. My flight was unfortunately late and I was in the hotel at night. The only person in the reception refused to give me a room. She just said "No" and tried to continue her sleep. When I gave my booking confirmation, she unwillingly started to do something. After 15 minutes she translated with computer a text to me: "No booking, go to another hotel". (Needless to say that the staff didn't speak English at all) I called to hotel.info and they found my confirmation and talked with the hotel reception. The hotel had answered that the hotel is full booked and no room is free. Hotel.info said that they try to find another hotel next to this hotel. After 1 hour waiting in the reception they called me that this hotel after all has room for me. So they just were too lazy to help their customer. And still they dared to ask the full price! So avoid this hotel if you don't want to fight for getting the room you have booked. This was my most horrible hotel experience ever.

Upon request of switching room due to the uncleanness of our standard room I booked for my mom, my son, and I, the hotel staff showed me 3 other rooms on the 3rd floor. All of them, I do mean, "ALL", have various sizes of stains on the carpet. The bathrooms look nice; however, one of them even have waste in it. The cleaning lady apologized and asked me to use tissue on top of it when I need to use the bathroom if I chose to stay here. I insisted her to clean it for me and she did. The front desk sounded nice and cooperative. However, the carpets throughout the hallway of the 3rd floor was HORRIBLE! The bathroom was separated from the room with a big glass. Ok, if you are spending nights here with a coworker, other than family, pick 2 rooms. You can see pretty much everything from the outside of the bathroom. No privacy. I will not stay in this hotel ever again.