Novotel Beijing Sanyuan

The hotel is excellent and just in front subway station, the hotel room and restaurant is great. But when you have a arrogant and unprofessional FRONT DESK staff, your image and reputation end up with negative comments and disappointment. Front Desk never check properly of the customer name and just keep on saying cannot find the name, no manner to talk to customer and arrogantly saying may be you do not know this is 4 star hotel and wrongly book....a lot of 'look down' words from her, a lady named Zhao Lily. We raised complaint and ask for apology letter, sadly hotel management refuse to give.... The Beijing trip is a unhappiness experience when I stay at Novotel Beijing Sanyuan Hotel and met this unprofessional staff, Ms Zhao Lily.... I will not stay at this type of hotel anymore.

The location is superb!Right next to Wangfujing street and near Tiananmen Square and Forbidden City.Metro station is within 5-minute walk.Staff seem to be kind of rude ,may because their English is not so good.But,we can tell they try to fix our problem.Room is kind of oldish,but still clean.As a four-star hotel with perfect location,it is highly cost-effective.

We stay at this Novotel Sanyuan Beijing as it is in Chao Yang district and convenient to our business meeting location. What is REALLY good about this hotel is, if you fly into Beijing Capital Airport which is the old airport while the new Beijing Daxing Airport just open, yet still in use with many flights there, and from the capital airport we can take the fast airport express train which is fast and convenient and you avoid the long traffic jam. Take exit D from the airport express Sanyuan station, come up the escalator or elevator, and the hotel is about 100 feet away, so you literally walk into the hotel from the subway station !! The price of this hotel is very good, inclusive of reasonable good breakfast. We will likely stay here again.