Harmony Hotel

I booked this hotel through CTrips. I emailed the hotel a couple months before I arrived to confirm our booking and I received an email back from the hotel, which was all well and good. My friend and I were stuck on the tarmac in Hong Kong for a couple hours and we emailed the hotel saying we would be a couple hours later than expected but we’re still coming. We got no email back. which made us 3 hours late for check in. So we arrived 3 hours later at the hotel and you’d think that would have been been ok...but no. We arrived at our and only to find out our reservation had been canceled. No one spoke english so we were communicating via a translation app. My friend and I got frustrated because it was 9pm and and we were two 20 year old girls stuck in a foreign city with no accomodation . Long story short they had given our room to someone else and they blamed CTrip for letting them cancel the reservation. We burst into tear and they said there was so rooms available and that they don’t use email in China..... I call bs. We contributed to cry because we were over tired. To stop us from crying they said they had a room for one night and it was over priced for what it was. We took it because we had no other choice. We needed to get internet but you can’t get free wifi at city line because you need a Chinese sim and you can’t get it without a Chinese ID and you can’t get a Chinese ID without being chinese. So the receptionist was nice enough to let us use his wifi code. Once we got it it was ok so we managed to book a new hotel for the rest of our stay. The next morning we woke up to the smell of cigarette smoke in our room (it’s a non smoking hotel) and there were a bunch of Chinese men outside our room smoking... Our room also had no window (which was ok for us but some people may not like it) The room itself was nice but customer service was not great at all and I wouldn’t recommend the hotel or CTrip to anyone. I contacted Ctrip and they blamed the hotel... I said they were blaming each other then Ctrip blamed my friend and I. Cool thanks

We stayed at the City Line Hotel for four nights. We had been in Beijing for four days at another hotel. We had difficulty getting a taxi to take us there. The location is so bad that taxis do not want to take you there or pick you up from there. Upon arriving the staff was not friendly and the key card machine did not work. English was very limited. Upon entering the room I was initially impressed. It looked very clean and modern. Upon further inspection it was not redone well. The fake work floors had spaces, and the tile and grout was not done properly. The first dinner was cold and tasteless and the staff not helpful. Breakfast buffet was varied but a lot of it was cold, also. In the room was a safe, air, coffee/tea/maker, TV, and other amenities. There is nothing really close to the hotel except chain restaurants. The train station is a few blocks away, but There is one hot pot restaurant up the hill that was good. I just don't agree with other reviewers. Sorry.

Located one block from a major train station and within walking distance to good restaurants as well as major sightseeing attractions. The rooms are comfortable, furnished in a contemporary style. Restaurant has a reasonable breakfast buffet. In summary, acceptable accommodations for a reasonable price.