JW Marriott

We really like JW Marriott and have stayed at many JW hotels in different cities around the world. We normally have a good experience, but our stay in Beijing was especially nice because of the personal attention we received. The hotel is very comfortable and well located. As Titanium members, we also appreciated the good service during our stay. We really enjoyed the executive lounge. It is a nice and comfortable place. Mrs. Wang, the lounge manager, was always very friendly and helpful. It was especially nice for us to have someone who speaks very good English and who we could easily ask for help when we needed something. She helped us organizing different things during our stay and also made sure our room was comfortable, even helping us with the air conditioning so the air and room temperature was right for us. We really felt we had a personal attention during our stay, which we appreciated a lot. The Concierge team was also very helpful, especially with receiving and keeping track of our many packages. The Guest Relations Manager was also very nice and helpful. We also enjoyed the pool and spa, open until 11 pm. Both are very nice and relaxing after a long day in Beijing. Overall, we had a very good and comfortable stay and would definitely recommend this hotel when visiting Beijing.

I stayed at the Marriott for a few days and had previously stayed at other hotel chains. I already knew that, since I was in China, communication might be more challenging. However, I encountered a somewhat concerning situation: very few staff members spoke English. This was not a major issue at the front desk, but during breakfast and other meals at the hotel, communication was quite difficult. At times, even simple requests, such as asking for salt, were not understood. I do not believe this is the employees’ fault, but rather the hotel’s responsibility. In my opinion, the company should invest more in staff training. It is not reasonable to expect employees, who may not earn high salaries, to pay for learning another language on their own. Offering complimentary English classes to staff would make a significant difference in the experience of international guests. Despite the language barrier, the staff were always polite and willing to help, and I was able to receive assistance every day, even if it sometimes required extra effort. The buffet is good, although on a few occasions I felt that some of the food had been reheated or had been sitting out for too long. In addition, the meat station was often confusing, and some of the dishes I ordered arrived incorrectly. On the positive side, the room is excellent, and the overall service is very good. With greater investment in English training for its staff, I believe Marriott could provide an even more complete experience that better reflects the high international standards of the brand.

Good experience and location for business trip. Staff is kind and knowledgeable.