Royal Mediterranean Hotel

Located in a good location of Guangzhou. Not an international hotel but a typical Chinese one. Breakfast only Chinese. Chinese only restaurant. Difficulty paying for everything with a Mastercard. (They only accept Visa). Furthermore, a general refresh is needed.

I booked and paid more for non smoking room and the front desk stuck in into a smoking room. Room was dirty and not up to standards. I will never stay at this property again. CANTON FAIR stay. Rude and uncaring staff.

I went down to the reception with 2 purposes. 1. To store & frozen my breastmilk - apparently the reception referred me to the luggage storage counter and the bell boy stated I go directly to the restaurant. They are not very friendly to help. However, the restaurant staff at 2Floor have superb service. They even want to offer me a drink while they retrieve my stored milk from freezer. 2. Drilling & knock noise- I speak nicely the reception & he mentioned that he will send a staff to my room to check also explain to me that certain floors of the hotel is rented out. I did my CSI and found out 22nd floor carried out renovation works. I leave the room at 10.30am but no sights of the staff who suppose come up to my room. The same night i complain to a few ladies at the reception twice and they denied my allegations and argued with disbelief until i show them the video. They called the manager and I request for a call. I went back to my room x2 with no calls to me. There are too many lapses in the communication between the reception, hotel staff, managers. There are no protocol or guidelines given to the tenants when they sublet out the whole floor to other companies. The nonchalant & disbelief attitude by the reception staff is horrible. cleanliness also not the top notch with algae growing at the washing basin. The table lamp also in faulty condition. They seriously need some mystery shopper to deem their service rating. Honestly, this is not fit to be a 5 star hotel.