review-bg-image

Reviews from Guests

4.0/5

tripadvisor

2,404

Reviews

from real guests

cta6

1

/

5

This hotel does not represent the Westin level of service. Staff are not assertive and requires higher level of training. I regret staying at westin. I wanted to try it out because my business meeting was held there. Should have just stayed at W or Sheraton. Please be aware. The staff does have limited english skills. Very disappointed.

jeffcE3630ZV

5

/

5

I stayed at this wonderful hotel again twice in April and twice in May while attending Canton Fair and a home construction show a week later. As always, the service was impeccable. Rooms are spacious, modern and comfortable, the fitness center is great, the convenience is unparalleled, the hotel is kept in mint condition. But the main thing that keeps bringing me back is the truly amazing service. From check-in, to concierge, housekeeping to the staff in the club lounge, I always feel well taken care of and valued. I would like to send a special thank you to Lyn and Linus in the club lounge for their bespoke service and fantastic attitude. They are always super helpful!

raquibb2025

1

/

5

I was sitting on the edge of the hotel fountain at 7am, luggage beside me, watching the entrance doors open and close for everyone but me. That’s where this story begins. Not inside. Outside. I’d just survived a taxi driver who quoted me $200 for a $30 fare. Canton Fair season — supply and demand weaponised against the tired traveller. I walked away. Fine. I know that game. What I didn’t expect was to play it again at the front desk. The conversation was engineered with precision. First: “Check-in is 3pm.” Reasonable. Then: “No king beds, only twin.” Inconvenient, but manageable. Then the one that collapses the structure: “Early check-in is $200.” Two hundred dollars. For a room sitting empty. I asked where I could wait. The lobby — that space every hotel architect obsesses over, the threshold between city and sanctuary — was not for waiting. Go to the restaurant, she said. But buy something first. Any engineer recognises this system immediately. It’s designed for friction, not flow. Every touchpoint built to extract. The great hotels understand something fundamental: a building is just material until a human being walks through it. Hospitality is the load-bearing wall. Remove it, and everything else — the marble, the lighting, the fountain I was now sitting on — becomes expensive decoration. I am a Marriott Bonvoy Gold Elite member. I have paid, in loyalty and in full, for better than this. I’ll be back in China. I’ll be back at Canton Fair. I won’t be back here.​​​​​​​​​​​​​​​​

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Spring Bath

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Access all room by interior corridor

Accessibility for all meeting spaces

Accessible concierge desk

Accessible registration desk

Accessible rooms have doors 32-inch wide opening

Accessible route to the registration desk

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Alarm clock telephone ringers in all rooms

Audible alarms in all guest rooms and suites

Audible alarms in all public hallways

Bathtub grab bars in all rooms

Deadbolts on all guest room and suites doors

Electronic room key

Elevator

Entirely Route to accessible guest rooms

Entrance to on-site business center

Entrance to on-site fitness center

Entrance to on-site spa

Lever handles on all guest room doors

Lowered deadbolts on some guest room doors

Lowered electrical outlets in all rooms

Lowered night guards on some guest room doors

Lowered view ports in some guest room doors

Main entrance

Mobility accessibility in some rooms

Non-slip grab bars in some bathrooms

On-site accessible restaurants / lounges

On-site accessible self parking

Parking spaces for cars self-parking facility

Roll-in shower in some rooms

Room windows that open

Safety chains and/or latches on all guest doors

Secondary locks on all room windows

Self-closing doors on all guest rooms and suites

Self-operating lift to all hotel swimming pools

Toilet seat at wheelchair height -- some rooms

Transfer showers in all guest rooms

Van parking self-parking facility

View ports in all guest room and suites doors

Visual alarms in all guest rooms and suites

Visual alarms in all public hallways

Wi-Fi in public areas

Foot bath

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Ticket Service

Tours

Yoga room

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Asian breakfast

Shops (on site)

German Spoken

Dutch Spoken

Shoeshine

Suit Press

Poolside bar

Restaurant

Room service [24-hour]

Snack Bar

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Facilities for Disabled Guests

Croatian Spoken

Heating in public area

Laundry

Lao Spoken

Postal service

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Nearby Location

Canton Tower

Canton Tower

2.72 km

The Canton Place

The Canton Place

3.23 km

Canton Tower Wharf

Canton Tower Wharf

4.75 km

Guangdong University of Finance and Economics

Guangdong University of Finance and Economics

997 m

Pazhou Ferry Terminal

Pazhou Ferry Terminal

1.36 km

Guangzhou Subway Museum

Guangzhou Subway Museum

1.98 km

Pearl River-InBev International Beer Museum

Pearl River-InBev International Beer Museum

2.42 km

United Family Guangzhou Hospital

United Family Guangzhou Hospital

2.66 km

The 74th Group Army Hospital of the PLA Ground Force

The 74th Group Army Hospital of the PLA Ground Force

2.94 km

Link Plaza Tianhe

Link Plaza Tianhe

3.28 km

Happy Valley

Happy Valley

3.72 km

Jinan University

Jinan University

3.92 km

British Consulate-General Guangzhou

British Consulate-General Guangzhou

4.79 km

Pearl River New Town Coach Station

Pearl River New Town Coach Station

4.82 km

U.S. Consulate General Guangzhou

U.S. Consulate General Guangzhou

4.97 km

10 Available Room Types

Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Heating

Heating

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Bidet

Bidet

Desk

Desk

Toilet

Toilet

Bathtub grab bar

Bathtub grab bar

Transfer shower

Transfer shower

Visual alarm

Visual alarm

DVD/CD player

DVD/CD player

Slippers

Slippers

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Bathroom

Bathroom

Daily newspaper

Daily newspaper

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Adjustable height hand-held shower wand

Adjustable height hand-held shower wand

Bar

Bar

Soundproof

Soundproof

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

iPod dock

iPod dock

Wifi (Surcharge)

Wifi (Surcharge)

Towels

Towels

Lowered electrical outlet

Lowered electrical outlet

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View
Executive Room, 1 King Bed, River View

Executive Room, 1 King Bed, River View

Heating

Heating

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Bidet

Bidet

Desk

Desk

Toilet

Toilet

Bathtub grab bar

Bathtub grab bar

Transfer shower

Transfer shower

Visual alarm

Visual alarm

DVD/CD player

DVD/CD player

Slippers

Slippers

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Bathroom

Bathroom

Daily newspaper

Daily newspaper

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Adjustable height hand-held shower wand

Adjustable height hand-held shower wand

Bar

Bar

Soundproof

Soundproof

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

iPod dock

iPod dock

Wifi (Surcharge)

Wifi (Surcharge)

Towels

Towels

Lowered electrical outlet

Lowered electrical outlet

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed
Room, 1 King Bed

Room, 1 King Bed

Heating

Heating

Telephone

Telephone

Sleep comfort items

Sleep comfort items

Accessible toilet

Accessible toilet

Blackout curtains

Blackout curtains

Bidet

Bidet

Desk

Desk

Toilet

Toilet

Bathtub grab bar

Bathtub grab bar

Transfer shower

Transfer shower

Visual alarm

Visual alarm

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Bathroom

Bathroom

Daily newspaper

Daily newspaper

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Adjustable height hand-held shower wand

Adjustable height hand-held shower wand

Bar

Bar

Soundproof

Soundproof

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

iPod dock

iPod dock

Wifi (Surcharge)

Wifi (Surcharge)

Towels

Towels

Lowered electrical outlet

Lowered electrical outlet

Deadbolt on door

Deadbolt on door

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed
Executive Room, 1 King Bed

Executive Room, 1 King Bed

Heating

Heating

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Bidet

Bidet

Desk

Desk

Toilet

Toilet

Bathtub grab bar

Bathtub grab bar

Transfer shower

Transfer shower

Visual alarm

Visual alarm

DVD/CD player

DVD/CD player

Slippers

Slippers

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Bathroom

Bathroom

Daily newspaper

Daily newspaper

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Adjustable height hand-held shower wand

Adjustable height hand-held shower wand

Bar

Bar

Soundproof

Soundproof

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

iPod dock

iPod dock

Wifi (Surcharge)

Wifi (Surcharge)

Towels

Towels

Lowered electrical outlet

Lowered electrical outlet

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View
Executive Room, 2 Double Beds, River View

Executive Room, 2 Double Beds, River View

Heating

Heating

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Bidet

Bidet

Desk

Desk

Toilet

Toilet

Bathtub grab bar

Bathtub grab bar

Transfer shower

Transfer shower

Visual alarm

Visual alarm

DVD/CD player

DVD/CD player

Slippers

Slippers

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Bathroom

Bathroom

Daily newspaper

Daily newspaper

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Adjustable height hand-held shower wand

Adjustable height hand-held shower wand

Bar

Bar

Soundproof

Soundproof

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

iPod dock

iPod dock

Wifi (Surcharge)

Wifi (Surcharge)

Towels

Towels

Lowered electrical outlet

Lowered electrical outlet

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Hotel Details

generate-AIAI Summary

Hotel Overview

The Westin Pazhou is a 5-star hotel in Guangzhou, China, located near the Canton Fair Complex. The property offers a comfortable stay with a focus on accessibility and convenience, making it suitable for business and event travelers visiting Haizhu.


Facilities and Services

The Westin Pazhou offers Free Wi-Fi, English, Cantonese, Mandarin, Japanese, and Spanish-speaking staff, an interior corridor access to all rooms, accessible meeting rooms, an accessible concierge desk, an accessible registration desk, guest rooms with 32-inch wide doors, an accessible route to the registration desk, and accessible sinks.


About the Hotel Brand

The Westin is a well-known hotel brand under Marriott International, recognized for upscale hotels and resort properties in major destinations around the world.


Location and Transportation

The Westin Pazhou is located at 681 Zone C, Guangzhou International Convention and Exhibition Center on Fengpu Middle Road in Haizhu, Guangzhou, China. Its setting near the Canton Fair Complex makes it convenient for convention and business travel in the area.


Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Spa

Hot Spring Bath

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Asian breakfast

Bar

Buffet-Style Restaurant

Poolside bar

Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Heating in public area

Postal service

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Suit Press

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Croatian Spoken

Lao Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Access all room by interior corridor

Accessibility for all meeting spaces

Accessible concierge desk

Accessible registration desk

Accessible rooms have doors 32-inch wide opening

Accessible route to the registration desk

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Alarm clock telephone ringers in all rooms

Audible alarms in all guest rooms and suites

Audible alarms in all public hallways

Bathtub grab bars in all rooms

Deadbolts on all guest room and suites doors

Electronic room key

Elevator

Entirely Route to accessible guest rooms

Entrance to on-site business center

Entrance to on-site fitness center

Entrance to on-site spa

Lever handles on all guest room doors

Lowered deadbolts on some guest room doors

Lowered electrical outlets in all rooms

Lowered night guards on some guest room doors

Lowered view ports in some guest room doors

Main entrance

Mobility accessibility in some rooms

Non-slip grab bars in some bathrooms

On-site accessible restaurants / lounges

On-site accessible self parking

Parking spaces for cars self-parking facility

Roll-in shower in some rooms

Room windows that open

Safety chains and/or latches on all guest doors

Secondary locks on all room windows

Self-closing doors on all guest rooms and suites

Self-operating lift to all hotel swimming pools

Toilet seat at wheelchair height -- some rooms

Transfer showers in all guest rooms

Van parking self-parking facility

View ports in all guest room and suites doors

Visual alarms in all guest rooms and suites

Visual alarms in all public hallways

Foot bath

Swimming pool

Tours

Yoga room

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About The Westin Pazhou

generate-AIAI Summary

1. Where is The Westin Pazhou located?

It is located in Haizhu, Guangzhou, near the Canton Fair Complex.

2. What star rating does The Westin Pazhou have?

The Westin Pazhou is a 5-star hotel.

3. Does The Westin Pazhou offer free Wi-Fi?

Yes, Free Wi-Fi is available.

4. What languages do the staff speak at The Westin Pazhou?

Staff speak English, Cantonese, Mandarin, Japanese, and Spanish.

5. Are there accessible facilities at The Westin Pazhou?

Yes, the hotel offers several accessible facilities, including accessible meeting rooms and registration areas.

6. Does The Westin Pazhou have accessible guest rooms?

Yes, guest rooms with 32-inch wide doors are available.

7. Is the registration desk accessible at The Westin Pazhou?

Yes, the registration desk has accessible access.

8. Is there an accessible route to the registration desk?

Yes, an accessible route to the registration desk is available.