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Reviews from Guests

4.0/5

tripadvisor

26

Reviews

from real guests

ylcy

4

/

5

The staff are nice especially 鄭玉婷. When I checked in, she saw my injured feet.She served my family and me well and heartily. The hotel rooms are cosy and look as on hotel photos. My family members and I slept well and soundly. The food is OK. My children like salmon and the breakfast buffet offers yummy smoked salmon sushi. It also has Japanese appetizers, salad, pizza, bread, hot dishes, fried food, congee and noodles boiled according to your need. The desserts are tasty. The hotel also offers shuttle bus to and from Chime Long but you have to beware of the schedule. I also took the shuttle bus to Chime Long and then took Chime Long shuttle bus to an underground train station. For the rest of the scenic spot, you may need to take a taxi. There are shops nearby. It's convenient. The promenade nearby is picturesque. It is breathtaking to stroll around.

Geeinasia

2

/

5

Living only 50km away in another city I have stayed at the Sister Hotel, The Chateau Star River m,any times and loved it. Its comfortable, elegant and luxurious. Chateau Star River Haiyi Peninsula tries to live up to the same standard but fails by comparison. The room was nice enough apart from being a large double room but only having 1 chair. BUT its outside the room everything falls down. After booking on Expedia the GPS in directions within the Expedia App took me no where near the hotel (not sure whose fault that would be, hotel supplying wrong directions or Expedia App not made correctly. I have had an issue with this before) Ariving at the hotel and parking my car I found i had to walk through the underground carpark into a hotel door, down a 50M corridor around a corner and down another 50 m corridor and then as my heart rate was starting to rise, I had to walk right through the middle of the main restaurant. At the other side into a life and up to the lobby. Check in was fine, I speak Chinese so there is no problem there. The swimming pool is another issue, you must leave the hotel via a side door using your card key to exit, walk across an outside the hotel main street court year and then into the health club, show your room card and then walk down three flight of stairs to the changing area. You cannot just leave the hotel and sit by the pool. Its as if you are visiting a public swimming baths. No ordering drinks from the bar here, I tried the buffet on night, the price was fine but the food was not 5 star in any way. The best thing for me at on this stay was the dessert chefs cafe. I have a sweet tooth and the guys knows his stuff. really nice desserts. I stayed 2 nights and as i have to go to Guangzhou for business each month I can honestly say, I will be back at the sister hotel next time and never will I step through these doors again.

leona0328

3

/

5

Deluxe king room, spacious, excellent bed, good service. Quite loud noise from next room during stay, room sound proof can be improved. Hot water not available in the early morning. It is OK to stay..

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Game Room

Garden

Ironing Service

Massage

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Tennis Court

Ticket Service

Tours

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Korean Spoken

Physical distancing of at least 1 meter

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Dutch Spoken

Restaurant

Room service [24-hour]

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Laundry

Postal service

Smoke-free property

Hungarian Spoken

Business Center

24-Hour Front Desk

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Nearby Location

Guangdong University of Technology Cricket Stadium

Guangdong University of Technology Cricket Stadium

3.61 km

Motorcycle Roller Coaster

Motorcycle Roller Coaster

4.17 km

Guangdong Science Center

Guangdong Science Center

1.70 km

Guangzhou Academy of Fine Arts

Guangzhou Academy of Fine Arts

3.24 km

Guangdong Provincial Hospital of TCM University Town Hospital

Guangdong Provincial Hospital of TCM University Town Hospital

4.33 km

Convoy

Convoy

4.33 km

Chimelong Paradise

Chimelong Paradise

4.63 km

Guangzhou South Railway Station

Guangzhou South Railway Station

9.70 km

Pearl River New Town Coach Station

Pearl River New Town Coach Station

10.47 km

Hotel Details

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About Chateau StarRiver Guangzhou Peninsula

Chateau StarRiver Guangzhou Peninsula is a luxurious 5-star hotel offering an exquisite stay in Guangzhou, China. Guests can immerse themselves in its elegant atmosphere and enjoy premium services and comfortable accommodations, making it an ideal choice for discerning travelers in the Panyu District.


Services & Amenities at Chateau StarRiver Guangzhou Peninsula

Chateau StarRiver Guangzhou Peninsula offers an array of amenities including free Wi-Fi, internet, and Wi-Fi in public areas. Guests can enjoy facilities such as a fitness gym, game room, garden, swimming pool, outdoor swimming pool, playground, and tennis court. Services provided include childcare, laundry, massage, sauna, fax/photocopying, ticket service, and tour service. Staff fluent in English, Cantonese, and Mandarin are available, alongside health protocols like body temperature measurement and daily disinfection.


About the Chateau StarRiver Guangzhou Peninsula Hotel Brand

Chateau StarRiver Guangzhou Peninsula is part of the esteemed StarRiver Hotels & Resorts group, a luxury brand renowned for its exceptional service and sophisticated accommodations across China. This brand focuses on creating memorable experiences with its high-quality facilities and elegant environments, catering to travelers seeking premium stays in prominent locations like Guangzhou.


Location & Getting to Chateau StarRiver Guangzhou Peninsula

Chateau StarRiver Guangzhou Peninsula is strategically located on Shajiao Island, along Shaxi Road in the Panyu District of Guangzhou, Guangdong, China. This tranquil setting provides convenient access within Guangzhou. Travelers can reach the hotel via major roads connecting to the Panyu District, ensuring a smooth journey to this prominent Guangzhou Peninsula destination.


Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Playground

Babysitting/Child Services

Cash withdrawal

Postal service

Smoke-free property

Family/child friendly

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Common Areas

Game Room

Cleaning Services

Ironing Service

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Korean Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hungarian Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Swimming pool [outdoor]

Tours

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Air Conditioning

Heating

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Frequently Asked Questions About Chateau StarRiver Guangzhou Peninsula

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1. Does Chateau StarRiver Guangzhou Peninsula offer internet access?

Yes, free Wi-Fi, internet, and Wi-Fi in public areas are available at Chateau StarRiver Guangzhou Peninsula.

2. What recreational facilities are at Chateau StarRiver Guangzhou Peninsula?

Guests can enjoy a fitness gym, game room, garden, swimming pool, outdoor swimming pool, playground, and tennis court at Chateau StarRiver Guangzhou Peninsula.

3. Does Chateau StarRiver Guangzhou Peninsula provide services for children?

Yes, childcare service and a playground are available for guests at Chateau StarRiver Guangzhou Peninsula.

4. What languages do the staff speak at Chateau StarRiver Guangzhou Peninsula?

Staff at Chateau StarRiver Guangzhou Peninsula speak English, Chinese (Cantonese), and Chinese (Mandarin).

5. Is there a swimming pool at Chateau StarRiver Guangzhou Peninsula?

Yes, Chateau StarRiver Guangzhou Peninsula features both a swimming pool and an outdoor swimming pool for guests to enjoy.

6. Are there wellness facilities available at Chateau StarRiver Guangzhou Peninsula?

Yes, guests can utilize a fitness gym, massage service, and a sauna at Chateau StarRiver Guangzhou Peninsula.

7. Does Chateau StarRiver Guangzhou Peninsula assist with tours and tickets?

Yes, Chateau StarRiver Guangzhou Peninsula offers both ticket service and tour service for guest convenience.

8. What health and safety measures are implemented at Chateau StarRiver Guangzhou Peninsula?

Chateau StarRiver Guangzhou Peninsula implements body temperature measurement, daily room disinfection, and public area disinfection.

9. Can guests do laundry at Chateau StarRiver Guangzhou Peninsula?

Yes, laundry service is available at Chateau StarRiver Guangzhou Peninsula for guest use.