Best Western Felicity

The hotel must have been a benchmark in the 2000s. Reception staff: does not try to help, does not speak or does not want to speak English. Pool: no longer exists Happy bar: no longer exists Restaurant: no longer serves dinner. Noise: drilling noises during the day. Laundry: fee required Room: very clean, but super old, bathroom with silicone seals done with fingers.... I booked a room for three. Upon our arrival in the room, two beds. Complaint at the front desk, we were sent back to the same room with a 3rd bed, a cot-type bed Seriously, do not stay there.

I stayed here during a business trip to Shenzhen, and it was an absolute highlight. Usually, business hotels can feel a bit clinical, but the river views and the surrounding nature here are truly spectacular—providing a much-needed peaceful escape after a long day of meetings. The hotel is top-tier. The rooms were spotless and the service was "the bomb"—highly efficient and professional, which is exactly what I need when I'm on a tight schedule. This trip made me fall in love with Chinese hospitality and the city itself. I enjoyed every moment and will definitely choose this hotel again for my next business visit. Highly recommended for professional travelers.

My friend introduced this hotel to me. We were OK while we stayed there. When check in, I paid 5000cny cash to the front desk. I stayed 7 days. Total charged was 4800 cay. They return 200 to me when left. To my surprise, they also charged my credit card for 5000cny. I tried to call the hotel, but the phone number is not available and not able to left a message. The manager I met at the hotel was Loca Wang(𡈼远文）I hope the hotel will return the double charge back to my credit card. My name is Guan Wai Hang, stayed in the room 1200. The daily charge was 600 cny