Grand Skylight Guanlan (Dexlue)

Never heard of this Chinese brand before and decided to give a try. It is a solid five-star hotel slightly away from downtown Shenzhen. Design is modern and room spacious with a nice city view. It is recently refurbished so everything is new. Breakfast is great with plenty of options. Highly recommend.

I stayed here for 3 nights in Jan 2019 . I was on a business trip. I could get there Veg Pizza and Veg Sandwich for dinner so it was good ! Room was great on 8th floor. They had a russian lady at reception so talking in english was much better . Just behind this hotel there is a small mall where Pizza Hut is there

I stayed here for one night. When I checked in I was upgraded to a one bedroom suite. The room was big with one and half bath, walk through closet, sitting room and bedroom. Each was quite roomy and comfortable. However, the hotel needs to do some refurbishing as there were cracks and chips in the bathroom tiles (some large ones still filled in with grout), large scratches on the wood paneling, etc. I was also not able to get a hot shower even though I turned the faucet to the maximum. I received access to the executive lounge. Free beer, snacks, fruit and soft drinks. You have to pay for any mixed drinks or wine. The annoying part of my stay was the need to pay two deposits (at different times) that exceeded the room cost. They gave a lame excuse that the first person did not charge enough (short by 100RMB) but they collected 1200RMB total. I had to make sure that they ran my credit cards to get my deposits back. My co-worker was charged incorrectly and spent awhile trying to get that resolved. They need to work on customer service.