Kempinski

4.0 / 5

•

Hai De San Dao, Hou Hai Bin Rd,Nanshan, Shenzhen,518054

Reviews from Guests

4.0/5

2,942

Reviews

from real guests

TheJumpman

I had an excellent 4-night stay at Kempinski Hotel Shenzhen. The room was spacious, elegant, immaculately clean, and exceptionally comfortable. While the hotel has a classic European design rather than a modern minimalist style, everything was very well maintained, and the bed provided a great night’s sleep after long days of meetings. The location is one of the hotel’s biggest strengths. It is just steps from Houhai Metro Station and directly beside Coastal City, with plenty of restaurants, cafés, and shopping within walking distance. Housekeeping did an outstanding job of keeping the room spotless every day. If I had one observation, it would be that some parts of the hotel reflect its long history. However, this is outweighed by the excellent maintenance, exceptional cleanliness, prime location, and timeless luxury. Overall, Kempinski Shenzhen remains an outstanding choice for anyone visiting Shenzhen, especially business travelers. I would gladly stay here again on my next visit and highly recommend it to anyone looking for comfort, convenience, and genuine five-star hospitality.

459yamank

The worst ever experience for a hotel. Room is freezing cold. AC is not working and doesn't change anythig no matter what I set it at. I asked the reception and they said they will send someone. 3 hours later nothing. I complained again and they changed my room and promised it is working. Still freezing cold. It seems I paid money to sleep and get sick in here. Never again. Never Never! Very disappointed

Navigator447105

At entrance got a unasked upgrade. No restrictions mentioned by weak speaking folks. After a day I got a call to get a downgrade. I was pissed of as this was not mentioned on check-in. If so I would have denied the upgrade.

Facilities Details

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Sauna

Coffee/tea maker

Fitness Center

Laundry

Accessible concierge desk

Express Check-in/Check-out

Accessible public restrooms

Newspapers

Ticket Service

Proposal spot

Elevator

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Hair/Beauty Salon

ATM on site

Concierge Service

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Sauna

Coffee/tea maker

Fitness Center

Laundry

Accessible concierge desk

Express Check-in/Check-out

Accessible public restrooms

Newspapers

Ticket Service

Proposal spot

Elevator

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Hair/Beauty Salon

ATM on site

Concierge Service

Nearby Location

The Mixc Mall

715 m

Shenzhen University Sports Square

1.40 km

Shenzhen University

1.83 km

Shenzhen Shekou Port

6.03 km

Fuyong Ferry Terminal

15.96 km

Discounts recommended for you

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9 Available Room Types

Standard Room, 2 Twin Beds, City View

Non-smoking

Carpeted

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Hot Tub

Daily housekeeping

Free Wifi

Desk

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Balcony/Terrace

Clothes Rack

Fold-up bed

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Basic Room, 2 Twin Beds, City View

Non-smoking

Carpeted

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Hot Tub

Daily housekeeping

Free Wifi

Desk

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Balcony/Terrace

Clothes Rack

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Basic Room, 1 King Bed, City View

Non-smoking

Carpeted

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Hot Tub

Daily housekeeping

Free Wifi

Desk

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Balcony/Terrace

Clothes Rack

Fold-up bed

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Room, 1 King Bed, City View

Non-smoking

Carpeted

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Hot Tub

Daily housekeeping

Free Wifi

Desk

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Balcony/Terrace

Clothes Rack

Fold-up bed

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Superior Room, 1 King Bed, City View

Non-smoking

Carpeted

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Hot Tub

Daily housekeeping

Free Wifi

Desk

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Balcony/Terrace

Clothes Rack

Fold-up bed

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Hotel Details

AI Summary

About Kempinski

Kempinski is a luxurious 5-star hotel, renowned for offering an elegant and refined stay. Guests can expect a premium experience with a focus on sophisticated comfort and impeccable service in china.

Services & Amenities at Kempinski

Kempinski provides an array of excellent services and amenities for guests including free Wi-Fi, laundry service, an accessible concierge desk, and express check-in/check-out. Facilities also include a fitness center, accessible public restrooms, newspapers, ticket service, a proposal venue, airport shuttle (surcharge), elevator, luggage storage, a business center, 24-hour front desk, non-smoking property, tea/coffee making facilities, a sauna, free parking, and a hair/beauty salon.

About the Kempinski Hotel Brand

Kempinski Hotels stands as Europe's oldest luxury hotel group, established in 1897. The brand is globally recognized for its collection of opulent properties, each delivering a blend of classic European elegance and distinctive personalized service to ensure a truly luxurious experience for discerning travelers worldwide.

Facilities Details

Pool and Spa

Fitness Center

Sauna

Parking and Transportation

Airport Shuttle (surcharge)

Free Parking

Front Desk Services

Express Check-in/Check-out

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Hair/Beauty Salon

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible concierge desk

Accessible public restrooms

Proposal spot

Elevator

Coffee/tea maker

Frequently Asked Questions About Kempinski

AI Summary

1. Does Kempinski offer free Wi-Fi for guests?

Yes, Kempinski provides complimentary Wi-Fi access for all guests.

2. Is parking available at Kempinski?

Yes, Kempinski offers free parking facilities for guests.

3. Does Kempinski have a fitness center?

Yes, guests at Kempinski can enjoy access to a fitness center or gym.

4. Are there accessible facilities available at Kempinski?

Yes, Kempinski features an accessible concierge desk and accessible public restrooms.

5. Is an airport shuttle service provided by Kempinski?

Yes, Kempinski offers an airport shuttle service, which may incur a surcharge.

6. Does Kempinski operate a 24-hour front desk?

Yes, Kempinski provides a 24-hour front desk service for guest convenience.

7. Do rooms at Kempinski include tea/coffee making facilities?

Yes, rooms at Kempinski are equipped with tea/coffee making facilities.

8. Is there a sauna available for guests at Kempinski?

Yes, Kempinski features a sauna for guest relaxation.

9. Is Kempinski a non-smoking property?

Yes, Kempinski is a non-smoking property.

10. Can guests store their luggage at Kempinski?

Yes, Kempinski offers luggage storage services for guests.