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Reviews from Guests

4.0/5

tripadvisor

2,942

Reviews

from real guests

TheJumpman

5

/

5

I had an excellent 4-night stay at Kempinski Hotel Shenzhen. The room was spacious, elegant, immaculately clean, and exceptionally comfortable. While the hotel has a classic European design rather than a modern minimalist style, everything was very well maintained, and the bed provided a great night’s sleep after long days of meetings. The location is one of the hotel’s biggest strengths. It is just steps from Houhai Metro Station and directly beside Coastal City, with plenty of restaurants, cafés, and shopping within walking distance. Housekeeping did an outstanding job of keeping the room spotless every day. If I had one observation, it would be that some parts of the hotel reflect its long history. However, this is outweighed by the excellent maintenance, exceptional cleanliness, prime location, and timeless luxury. Overall, Kempinski Shenzhen remains an outstanding choice for anyone visiting Shenzhen, especially business travelers. I would gladly stay here again on my next visit and highly recommend it to anyone looking for comfort, convenience, and genuine five-star hospitality.

459yamank

1

/

5

The worst ever experience for a hotel. Room is freezing cold. AC is not working and doesn't change anythig no matter what I set it at. I asked the reception and they said they will send someone. 3 hours later nothing. I complained again and they changed my room and promised it is working. Still freezing cold. It seems I paid money to sleep and get sick in here. Never again. Never Never! Very disappointed

Navigator447105

1

/

5

At entrance got a unasked upgrade. No restrictions mentioned by weak speaking folks. After a day I got a call to get a downgrade. I was pissed of as this was not mentioned on check-in. If so I would have denied the upgrade.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

German Spoken

Russian Spoken

Wi-Fi in public areas

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Ticket Service

Tours

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Italian Spoken

French Spoken

Romanian Spoken

Chinese cuisine in restaurant

Dutch Spoken

Arabic Spoken

Full american breakfast

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Restaurant

Room Service

Danish Spoken

Greek Spoken

Estonian Spoken

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Slovenian Spoken

Laundry

Lao Spoken

Meeting stationery

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Kids facilities

Latvian Spoken

Game Room

Hair/Beauty Salon

24-Hour Front Desk

Non-smoking Rooms

Room decorations

Indonesian Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Valet Parking

Nearby Location

Shenzhen University Sports Square

Shenzhen University Sports Square

1.05 km

The Mixc Mall

The Mixc Mall

1.32 km

Shenzhen University

Shenzhen University

1.31 km

Shenzhen Shekou Port

Shenzhen Shekou Port

6.14 km

Fuyong Ferry Terminal

Fuyong Ferry Terminal

15.32 km

10 Available Room Types

Premium King
Premium King
Premium King

Premium King

room-size-icon

35 Square Meter

Hair dryer

Hair dryer

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Minibar

Minibar

Refrigerator

Refrigerator

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Bathtub

Bathtub

Non-smoking

Non-smoking

Executive Salon Suite
Executive Salon Suite
Executive Salon Suite

Executive Salon Suite

room-size-icon

66 Square Meter

Selected Double Room
Selected Double Room
Selected Double Room

Selected Double Room

room-size-icon

35 Square Meter

Super Deluxe Room (2 Beds)
Super Deluxe Room (2 Beds)
Super Deluxe Room (2 Beds)

Super Deluxe Room (2 Beds)

room-size-icon

35 Square Meter

Presidential Suite
Presidential Suite
Presidential Suite

Presidential Suite

room-size-icon

245 Square Meter

Hotel Details

generate-AIAI Summary

Hotel Overview

Kempinski Hotel Shenzhen is a 5-star hotel in Shenzhen, Guangdong, China. Located in Nanshan, it offers a refined stay with a wide range of leisure and business facilities. Guests can enjoy amenities such as a spa, swimming pool, fitness center, and tennis court, along with multilingual staff support.


Facilities and Services

Kempinski Hotel Shenzhen offers Free Wi-Fi, Internet, Wi-Fi in public areas, a fitness center, ironing service, hot tub, massage service, sauna, spa, daily housekeeping, swimming pool, fax/photocopying service, tennis court, ticket service, tour service, and a kids club. Staff speak English, Cantonese, Mandarin, German, and Russian.


About the Hotel Brand

Kempinski is a long-established luxury hotel brand founded in 1897 and known for classic European hospitality with properties in major cities around the world. Kempinski Hotel Shenzhen reflects the brand’s focus on service, comfort, and international standards.


Location and Transportation

Kempinski Hotel Shenzhen is located on Haide 3rd Road near Haohai Bin Road in Nanshan, Shenzhen, Guangdong, China. The area is an urban part of Shenzhen, suitable for city stays and business travel. Guests can reach the property using local road connections and transportation services in Shenzhen.


Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Bar

Buffet-Style Restaurant

Chinese cuisine in restaurant

Full american breakfast

Restaurant

Room Service

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Meeting stationery

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Kids facilities

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

German Spoken

Russian Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

French Spoken

Romanian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Finnish Spoken

Hebrew Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Non-smoking Rooms

Room decorations

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Kempinski Hotel Shenzhen

generate-AIAI Summary

1. Is Kempinski Hotel Shenzhen a 5-star hotel?

Yes, Kempinski Hotel Shenzhen is a 5-star hotel.

2. Does Kempinski Hotel Shenzhen offer free Wi-Fi?

Yes, Free Wi-Fi is available.

3. What leisure facilities are available at Kempinski Hotel Shenzhen?

The hotel offers a spa, swimming pool, fitness center, hot tub, sauna, massage service, and tennis court.

4. Does Kempinski Hotel Shenzhen have a kids club?

Yes, the hotel has a kids club.

5. What languages are spoken by the staff at Kempinski Hotel Shenzhen?

Staff speak English, Cantonese, Mandarin, German, and Russian.

6. Does Kempinski Hotel Shenzhen provide daily housekeeping?

Yes, daily housekeeping is available.

7. Can guests use Wi-Fi in public areas?

Yes, Wi-Fi in public areas is available.

8. Does Kempinski Hotel Shenzhen offer tour or ticket services?

Yes, the hotel provides tour service and ticket service.