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Reviews from Guests

4.0/5

tripadvisor

2,942

Reviews

from real guests

TheJumpman

5

/

5

I had an excellent 4-night stay at Kempinski Hotel Shenzhen. The room was spacious, elegant, immaculately clean, and exceptionally comfortable. While the hotel has a classic European design rather than a modern minimalist style, everything was very well maintained, and the bed provided a great night’s sleep after long days of meetings. The location is one of the hotel’s biggest strengths. It is just steps from Houhai Metro Station and directly beside Coastal City, with plenty of restaurants, cafés, and shopping within walking distance. Housekeeping did an outstanding job of keeping the room spotless every day. If I had one observation, it would be that some parts of the hotel reflect its long history. However, this is outweighed by the excellent maintenance, exceptional cleanliness, prime location, and timeless luxury. Overall, Kempinski Shenzhen remains an outstanding choice for anyone visiting Shenzhen, especially business travelers. I would gladly stay here again on my next visit and highly recommend it to anyone looking for comfort, convenience, and genuine five-star hospitality.

459yamank

1

/

5

The worst ever experience for a hotel. Room is freezing cold. AC is not working and doesn't change anythig no matter what I set it at. I asked the reception and they said they will send someone. 3 hours later nothing. I complained again and they changed my room and promised it is working. Still freezing cold. It seems I paid money to sleep and get sick in here. Never again. Never Never! Very disappointed

Navigator447105

1

/

5

At entrance got a unasked upgrade. No restrictions mentioned by weak speaking folks. After a day I got a call to get a downgrade. I was pissed of as this was not mentioned on check-in. If so I would have denied the upgrade.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

German Spoken

Russian Spoken

Wi-Fi in public areas

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Ticket Service

Tours

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Italian Spoken

French Spoken

Romanian Spoken

Chinese cuisine in restaurant

Dutch Spoken

Arabic Spoken

Full american breakfast

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Restaurant

Room Service

Danish Spoken

Greek Spoken

Estonian Spoken

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Slovenian Spoken

Laundry

Lao Spoken

Meeting stationery

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Kids facilities

Latvian Spoken

Game Room

Hair/Beauty Salon

24-Hour Front Desk

Non-smoking Rooms

Room decorations

Indonesian Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Valet Parking

Nearby Location

Shenzhen University Sports Square

Shenzhen University Sports Square

1.05 km

The Mixc Mall

The Mixc Mall

1.32 km

Shenzhen University

Shenzhen University

1.31 km

Shenzhen Airport Fu Yong Pier

Shenzhen Airport Fu Yong Pier

15.71 km

Shenzhen Bao'an International Airport

Shenzhen Bao'an International Airport

17.79 km

10 Available Room Types

Premium King
Premium King
Premium King

Premium King

room-size-icon

35 Square Meter

Hair dryer

Hair dryer

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Minibar

Minibar

Refrigerator

Refrigerator

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Bathtub

Bathtub

Non-smoking

Non-smoking

Executive Salon Suite
Executive Salon Suite
Executive Salon Suite

Executive Salon Suite

room-size-icon

66 Square Meter

Selected Double Room
Selected Double Room
Selected Double Room

Selected Double Room

room-size-icon

35 Square Meter

Super Deluxe Room (2 Beds)
Super Deluxe Room (2 Beds)
Super Deluxe Room (2 Beds)

Super Deluxe Room (2 Beds)

room-size-icon

35 Square Meter

Presidential Suite
Presidential Suite
Presidential Suite

Presidential Suite

room-size-icon

245 Square Meter

Hotel Details

generate-AIAI Summary

About Kempinski Hotel Shenzhen

Kempinski Hotel Shenzhen is a luxurious 5-star hotel offering an elegant stay in Shenzhen, China. This sophisticated accommodation provides a comfortable retreat with a focus on premium service and amenities, ensuring a memorable experience for its guests in the vibrant Nanshan district.


Services & Amenities at Kempinski Hotel Shenzhen

Kempinski Hotel Shenzhen provides a comprehensive range of facilities for guest comfort and convenience. Guests can enjoy Free Wi-Fi, a fitness center, and a refreshing swimming pool. Relaxation options include a hot tub/Jacuzzi, massage services, sauna, and a full-service spa. Additional amenities include a kids' club, internet access, Wi-Fi in public areas, ironing service, daily housekeeping, a tennis court, ticket service, and a tour desk. The hotel also boasts a diverse team with English, Chinese (Cantonese), Chinese (Mandarin), German, and Russian-speaking staff, along with fax/photocopying service.


About the Kempinski Hotel Shenzhen Hotel Brand

Kempinski Hotels is Europe's oldest luxury hotel group, established in 1897. Renowned for its impeccable personalized service and exquisite hospitality, the brand operates a portfolio of prestigious hotels and resorts worldwide, offering guests unparalleled luxury and cultural experiences in prime destinations. Kempinski Hotel Shenzhen upholds this legacy, providing an exceptional stay that reflects the brand's commitment to quality and elegance.


Location & Getting to Kempinski Hotel Shenzhen

Kempinski Hotel Shenzhen is conveniently situated on Haide 3rd Road, Hao Haibin Road, Nanshan, Shenzhen, Guangdong, China. This central location in the Nanshan district provides easy access to key areas within Shenzhen, making it accessible for travelers arriving via various transportation methods, with major roads nearby facilitating private transport to the hotel.


Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Bar

Buffet-Style Restaurant

Chinese cuisine in restaurant

Full american breakfast

Restaurant

Room Service

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Meeting stationery

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Kids facilities

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

German Spoken

Russian Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

French Spoken

Romanian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Finnish Spoken

Hebrew Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Non-smoking Rooms

Room decorations

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Kempinski Hotel Shenzhen

generate-AIAI Summary

1. Does Kempinski Hotel Shenzhen offer Wi-Fi?

Yes, Kempinski Hotel Shenzhen provides Free Wi-Fi for guests and Wi-Fi in public areas.

2. Are there fitness facilities at Kempinski Hotel Shenzhen?

Yes, guests can utilize the fitness center at Kempinski Hotel Shenzhen.

3. Does Kempinski Hotel Shenzhen have a swimming pool?

Yes, Kempinski Hotel Shenzhen features a swimming pool.

4. What spa services are available at Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen offers a full-service spa, massage services, a sauna, and a hot tub/Jacuzzi.

5. Is there a kids' club at Kempinski Hotel Shenzhen?

Yes, Kempinski Hotel Shenzhen has a kids' club for younger guests.

6. Does Kempinski Hotel Shenzhen provide daily housekeeping?

Yes, daily housekeeping is provided at Kempinski Hotel Shenzhen.

7. Are there tennis facilities at Kempinski Hotel Shenzhen?

Yes, Kempinski Hotel Shenzhen features a tennis court.

8. Is there staff who speak multiple languages at Kempinski Hotel Shenzhen?

Yes, the staff at Kempinski Hotel Shenzhen speak English, Chinese (Cantonese), Chinese (Mandarin), German, and Russian.