Renaissance Shenzhen Luohu

4.0 / 5

•

2002 Jiabin Road, Luohu, Shenzhen, Guangdong, China 518001

Reviews from Guests

4.0/5

943

Reviews

from real guests

Great location, Renaissance Shenzhen Luohu is located near Luohu Port, Shenzhen Railway Station and Shenzhen Dongmen Old Street. From there, it takes just 10 minutes to reach the Luohu Port and Railway Station and 5 minutes to reach Dongmen Old Street. With its excellent location and excellent service quality, it became my preferred hotel for future visits to Shenzhen and Hong Kong. Very enjoyable stay. The service was exceptionally comforting. Every staff member was warm, polite, and efficient. The check-in process was smooth, and all my daily requests were promptly addressed with natural and friendly Of particular note is the service of the Executive Lounge Staff, Ms Yulia. She is very friendly, efficient in handling my check in process. The hotel's rooms are modernly decorated for a comfortable stay. The breakfast buffet served is rich in variety and quality. We stayed here for two days and loved & enjoyed it! Although an older building, it was clean and well kept. The staff is amazing! We had the wonderful breakfast buffet every morning with great service and food. Thank you to the Café Mangers, who made the special orders! Delicious and kind. We also had the executive lounge with incredible service. Special thanks to Mr Clinton Wu, Duty Manager for his Professional, Efficient & Friendly services to fulfil our wishes, taking care of our room during our stay & making us feel special and looked after. Well done Clinton.

As a Titanium elite member of Marriott, I expected a smooth and friendly experience, but my recent stay was pretty disappointing. I didn’t get any welcome greetings or details about my benefits when I checked in. Even though I booked a Club Premier King room with lounge access, I wasn't really told what was included. An automated message falsely said my room was upgraded; in reality, I was given the original room. It felt like a scam, assuming most guests wouldn’t notice. When I talked to the staff at check-in, I was upgraded to an Executive King Suite, but it made me lose trust and confidence in this hotel. It’s frustrating to see the industry still rely on old-school methods that seem insincere and not caring. The worst part was the room's cleanliness: hair, dust, fibers, and shredded paper on the floor, which clearly showed it wasn't cleaned properly. I showed this to the duty manager, who made flimsy excuses about high customer volume and cleaning shortages. That’s unacceptable—especially since I got the upgrade notification at 10:15am, meaning the room was ready, but I only checked in at 3:15pm., leaving plenty of time for cleaning. This has been the worst Marriott experience I've had in China, and surprisingly, it happened in Shenzhen. The air conditioning doesn’t work well, and can you believe I’m still sweating inside? The technician fixed it, but only a bit. It's better than nothing, but the building’s old and only renovated in 2019, now showing signs of wear and tear, with maintenance not up to scratch. I’d strongly suggest skipping this hotel—it’s just not worth your money or your time. I did not try the lounge and cannot comment on it. Breakfast was at the Food Studio restaurant, where the food was fresh and offered a good variety. I also visited the 50th floor of Sky Paradise for a buffet, and the food quality was excellent with an impressive diversity. The restaurant staff are well-trained, welcoming, and provide good service. However, the reception and housekeeping departments must undergo additional training to deliver higher-quality customer service and satisfaction.

We had a couple of days in Shenzhen as part of a longer stay in Hong Kong - since it is only an MTR ride away. As such, we wanted to book somewhere a little more luxurious as it was only one night and the Renaissance hotel fit the bill. The location was actually spot on - very short walk from the closest MTR station and even closer still to the Dongmen pedestrian street - for ALL of your street food needs! This is a MUST when visiting. The atmosphere was high end from the moment you walk into the lobby. We were in the area just before CNY and the place was decked out with decorations and looked fantastic. The staff were very friendly indeed and spoke excellent English. They were very accommodating too and offered a late check out for free without us even asking. The room itself was MASSIVE - huge bed, large sofa area, TV bigger than the one at home, huge wardrobe and clothes storage area and the bathroom was awesome! A huge freestanding tub, a large dedicated shower room and a fancy toilet which washes and dries you as well as having a heated seat. Immaculately presented and clean and whisper quiet in the rooms, all for a very reasonable price indeed. In terms of amenities, we didn't use much as we were only there for a day - but breakfast was tip top! Huge amount of options available so every taste will be catered too and the quality was as you would expect for a hotel of this nature. If you are looking to treat yourself a bit, then stay here. Highly recommended.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Braille and tactile signage

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Swimming pool

Swimming pool [outdoor]

Tours

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

German Spoken

Restaurant

Room Service

Air conditioning in public area

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Croatian Spoken

Laundry

Smoke-free property

Hungarian Spoken

Latvian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Braille and tactile signage

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Swimming pool

Swimming pool [outdoor]

Tours

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Room sanitization opt-out available

Nearby Location

The Mixc

1.18 km

Shenzhen Stadium

3.69 km

Luohu Commercial City

1.22 km

Shenzhen Railway Station

1.30 km

10 Available Room Types

Room, 2 Double Beds

Sleep comfort items

Electric Kettle

Blackout curtains

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Bathtub or Shower

Minibar

Internet [LAN]

Daily housekeeping

Free Wifi

Towels

Telephone

Fold-up bed

Lowered view port in door

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Room, 1 King Bed

Sleep comfort items

Electric Kettle

Blackout curtains

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Bathtub or Shower

Minibar

Internet [LAN]

Daily housekeeping

Free Wifi

Towels

Telephone

Fold-up bed

Lowered view port in door

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Bathtub grab bar

Executive Room, 2 Double Beds

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Bathtub or Shower

Minibar

Internet [LAN]

Daily housekeeping

Free Wifi

Towels

Telephone

Fold-up bed

Lowered view port in door

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Executive Room, 1 King Bed, City View (Club Lounge access)

Executive Room, 1 King Bed, City View (Club Lounge access)

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Bathtub or Shower

Minibar

Internet [LAN]

Daily housekeeping

Free Wifi

Towels

Telephone

Fold-up bed

Lowered view port in door

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Executive Suite, 1 King Bed, City View

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Bathtub or Shower

Minibar

Internet [LAN]

Daily housekeeping

Free Wifi

Towels

Telephone

Fold-up bed

Lowered view port in door

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Hotel Details

AI Summary

About Renaissance Shenzhen Luohu

Experience a luxurious stay at Renaissance Shenzhen Luohu, a distinguished 5-star hotel in the vibrant Luohu district of Shenzhen, China. This upscale accommodation offers an inviting atmosphere, perfect for both business and leisure travelers seeking comfort and sophistication in a dynamic city setting. Renaissance Shenzhen Luohu provides a memorable experience with its refined design and excellent service.

Services & Amenities at Renaissance Shenzhen Luohu

Renaissance Shenzhen Luohu offers a comprehensive array of services and amenities for a comfortable stay. Guests can enjoy free Wi-Fi, internet access, and Wi-Fi in public areas. The hotel provides a fitness center/gym, swimming pool, and outdoor swimming pool for relaxation and recreation. Services include English-speaking staff, Chinese (Mandarin) speaking staff, ironing service, tour services, in-room breakfast service, and contactless payment. Accessibility features include Braille and tactile signage, facilities for disabled guests, disabled parking (self-service), and the use of virus-killing cleaning products ensures a hygienic environment at Renaissance Shenzhen Luohu.

About the Renaissance Shenzhen Luohu Hotel Brand

Renaissance Shenzhen Luohu belongs to Renaissance Hotels, an upscale brand within the Marriott International portfolio. Renaissance Hotels are known for their distinct design and commitment to fostering local discoveries, encouraging guests to explore the unique culture and hidden gems of each destination. The brand focuses on delivering a refined yet adventurous travel experience, reflecting a modern approach to hospitality.

Location & Getting to Renaissance Shenzhen Luohu

Renaissance Shenzhen Luohu is conveniently situated at 2002 Jiabin Road in the bustling Luohu district of Shenzhen, Guangdong, China. This prime location places guests in a well-connected area of the city. Travelers can easily reach Renaissance Shenzhen Luohu via major roads, making it accessible by car or taxi from various points within Shenzhen. The hotel's prominent address ensures ease of navigation for all visitors.

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Breakfast in the Room

Bar

Buffet-Style Restaurant

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Smoke-free property

Family/child friendly

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Anti-viral cleaning products

Cashless payment service

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

German Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Braille and tactile signage

Facilities for Disabled Guests

On-site accessible self parking

Swimming pool

Swimming pool [outdoor]

Tours

Elevator

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Renaissance Shenzhen Luohu

AI Summary

1. Does Renaissance Shenzhen Luohu offer free Wi-Fi?

Yes, Renaissance Shenzhen Luohu provides free Wi-Fi for its guests.

2. Is there parking available at Renaissance Shenzhen Luohu?

Yes, Renaissance Shenzhen Luohu offers disabled parking (self-service).

3. Does Renaissance Shenzhen Luohu have a swimming pool?

Yes, Renaissance Shenzhen Luohu features both a swimming pool and an outdoor swimming pool.

4. Are there fitness facilities at Renaissance Shenzhen Luohu?

Yes, Renaissance Shenzhen Luohu provides a fitness center/gym for guest use.

5. Does Renaissance Shenzhen Luohu offer breakfast in the room?

Yes, Renaissance Shenzhen Luohu provides an in-room breakfast service.

6. What languages do the staff at Renaissance Shenzhen Luohu speak?

The staff at Renaissance Shenzhen Luohu speak English and Chinese (Mandarin).

7. Does Renaissance Shenzhen Luohu offer tour services?

Yes, Renaissance Shenzhen Luohu provides tour services for guests.

8. Are there accessibility features for disabled guests at Renaissance Shenzhen Luohu?

Yes, Renaissance Shenzhen Luohu offers facilities for disabled guests, Braille and tactile signage, and disabled parking.