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Reviews from Guests

4.0/5

tripadvisor

385

Reviews

from real guests

MSchlagwein

2

/

5

The rooms are dirtyand disgusting and the staff is not polite. For a late check-out you have to pay the full day tariff including the breakfast you don’t have. Discussion makes no sense because then they say they are not speaking english.

nanosizedgeeks

4

/

5

Advertised as a 5 star hotel I stayed here on business for 3 nights. Staff are very friendly welcoming and try their best with English. Really helpful if your Chinese is poor/non existent. As many other reviews have said this place needs an update. Looking tired in places e.g rooms, paintwork (here and there), bathrooms, gym equipment. Food is good and good selection of local and western foods. A safe gated community of around 100,000 people live around the hotel. Pretty surroundings and a welcome oasis of calm. I recommend trying the Japanese restaurant opposite the hotel entrance (across the road and down some steps by the lake - very good)

jenniferbO6387AM

3

/

5

I first started staying here 10 years ago. Nice hotel with huge rooms. But now starting to get a bit dated and in need of refurbishment. The wifi is terrible. Trying to do a Skype call was hopeless!! The gym is ok but equipment is rusty in places.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Wired Internet

Wi-Fi in public areas

Babysitting/Child Services

Thai Spoken

Fishing

Garden

Ironing Service

Hiking

Karaoke

Massage

Honeymoon Suite

Solarium

Squash court

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Table Tennis

Tennis Court

Ticket Service

Tours

Water sports (non-motorized)

Body thermometer

Breakfast in the Room

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

BBQ Facilities

Dutch Spoken

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Vending machine

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Laundromat

Laundry

Library

Lockers

Postal service

Smoke-free property

Terrace

Hungarian Spoken

Business Center

Golf Course (within 2 miles)

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Valet Parking

Bicycle Rental

Nearby Location

Guangdong Television Tower Cultural Amusement Center

Guangdong Television Tower Cultural Amusement Center

308 m

Yuexiu Park

Yuexiu Park

591 m

Ziyuan Comprehensive Market

Ziyuan Comprehensive Market

732 m

Guangzhou Museum

Guangzhou Museum

427 m

Consulate General of New Zealand in Guangzhou

Consulate General of New Zealand in Guangzhou

620 m

Consulate General of Canada in Guangzhou

Consulate General of Canada in Guangzhou

626 m

Taqu Garden

Taqu Garden

795 m

Sanyuanli Wholesale Plaza

Sanyuanli Wholesale Plaza

807 m

Nanyue King Wen's Mausoleum

Nanyue King Wen's Mausoleum

816 m

General Hospital of Southern Theater Command of PLA

General Hospital of Southern Theater Command of PLA

871 m

Mengyuan Garden

Mengyuan Garden

1.05 km

Yima Costume Wholesale Square

Yima Costume Wholesale Square

1.06 km

Guangdong Provincial Dermatology Hospital

Guangdong Provincial Dermatology Hospital

1.50 km

Guangzhou Medical University

Guangzhou Medical University

1.56 km

Guangzhou West Railway Station

Guangzhou West Railway Station

2.47 km

10 Available Room Types

Executive Suite
Executive Suite
Executive Suite

Executive Suite

room-size-icon

133 Square Meter

Twin Executive Room
Twin Executive Room
Twin Executive Room

Twin Executive Room

room-size-icon

42 Square Meter

Family Friendly Room
Family Friendly Room
Family Friendly Room

Family Friendly Room

room-size-icon

42 Square Meter

Twin Superior Room
Twin Superior Room
Twin Superior Room

Twin Superior Room

room-size-icon

42 Square Meter

Royal Suite
Royal Suite
Royal Suite

Royal Suite

room-size-icon

155 Square Meter

Hotel Details

generate-AIAI Summary

Hotel Overview

The Phoenix City Hotel Guangzhou is a 5-star hotel in Guangzhou, China. Located in Zengcheng, it offers a polished setting with a range of leisure and family-friendly features, including a fitness room, garden, hot tub, sauna, massage service, kids club, and babysitting service.


Facilities and Services

The Phoenix City Hotel Guangzhou offers Free Wi-Fi, Internet, Wired Internet, Wi-Fi in Public Areas, English-speaking staff, Chinese (Cantonese) staff, Chinese (Mandarin) staff, Japanese-speaking staff, Thai-speaking staff, Kids Club, Babysitting service, Fitness center, Garden, Ironing service, Hiking, Hot tub, Karaoke, Massage, Honeymoon suite, Sauna, and Fishing.


Location and Transportation

The Phoenix City Hotel Guangzhou is located on Guangyuan East Road in Zengcheng, Guangzhou, Guangdong, China. The area is in Guangzhou, with access to the city’s broader road network for reaching different parts of the city and surrounding areas.


Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Solarium

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Bicycle Rental

Food & Drink

Breakfast in the Room

Bar

BBQ Facilities

Buffet-Style Restaurant

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Lockers

24-Hour Front Desk

Activities

Fishing

Hiking

Table Tennis

Tennis Court

Golf Course (within 2 miles)

Entertainment and Family Services

Kids club

Babysitting/Child Services

Karaoke

Air conditioning in public area

Cash withdrawal

Laundromat

Postal service

Smoke-free property

Family/child friendly

Playground

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Library

Terrace

Game Room

Cleaning Services

Ironing Service

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Thai Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Garden

Honeymoon Suite

Squash court

Swimming pool

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About The Phoenix City Hotel Guangzhou

generate-AIAI Summary

1. What star rating does The Phoenix City Hotel Guangzhou have?

The Phoenix City Hotel Guangzhou is a 5-star hotel.

2. Does The Phoenix City Hotel Guangzhou offer free Wi-Fi?

Yes, Free Wi-Fi is available.

3. Is there a fitness center at The Phoenix City Hotel Guangzhou?

Yes, the hotel has a fitness center.

4. Does The Phoenix City Hotel Guangzhou have a sauna?

Yes, a sauna is available.

5. Does The Phoenix City Hotel Guangzhou have a hot tub?

Yes, the hotel has a hot tub.

6. Is there a kids club at The Phoenix City Hotel Guangzhou?

Yes, a Kids Club is available.

7. Does The Phoenix City Hotel Guangzhou provide babysitting service?

Yes, babysitting service is available.

8. What languages do the staff at The Phoenix City Hotel Guangzhou speak?

Staff speak English, Chinese (Cantonese), Chinese (Mandarin), Japanese, and Thai.

9. Does The Phoenix City Hotel Guangzhou offer massage service?

Yes, massage service is available.

10. Does The Phoenix City Hotel Guangzhou have a garden?

Yes, the hotel has a garden.